Case Manager

Job Type

Full-time

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250 diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do

In the Case Manager-PSH role, you’ll will provide direct services to clients, including but not limited to intake, assessment, vocational case management, job placement, and referrals, social services/basic needs client advocacy (resources & referrals) to help individuals experiencing homelessness, and families achieve employment placement and self-sufficiency. Our ideal candidate is able to prioritize clients’ needs and service delivery, programmatic goals, is team-oriented, responsible, reliable and accountable, has a passion for helping others that shows through in many ways. Our goal is to move clients from crisis to self-sufficiency while supporting the mission of Interfaith Community Services.

• Verify eligibility for employment in the United States, for all persons requesting or obtaining employment services, and any other appropriate background checks
• Manage a diverse client caseload by providing direct services including fulfilling basic needs, job placement, job-related referrals to other service providers, and conduct workshops and educational services related to job employment
• Provide assessments, individual service plans, crisis intervention, advocacy, and social services and vocational case management
• Provide guidance and support to help clients identify their own strengths, skills set, set achievable goals, and follow through consistently so they can become employable and self-sufficient
• Submit statistical reports pertaining to job placements, demographic information, and all other related reports to supervisor in a timely manner
• Administer supportive and basic needs services per agency and contract guidelines
• ? Coordinate and provide services that are comprehensive, timely, effective, efficient, equitable, and client-centered
• Develops financial goals with the client including developing and maintaining a household budget, becoming banked, paying rent and other bills on time, and increasing household income and credit score
• Helps clients apply for public benefits for which they may qualify such as CalFresh, WIC, Social Security, and State Disability to increase household income
• Case conferences regularly with the client’s Housing Navigator to evaluate the client’s progress in achieving housing related outcomes
• Identify resources and advocate for clients’ needs
• Link and network clients with resources within the agency and utilize other public and private social service agencies as necessary
• Partner with other agencies, faith centers and other community settings
• Collaborate with volunteers, interns and other agency personnel
• Accurately record case information within electronic databases (HMIS/Clarity, CIE, ETO, and Excel) and client files, accurately complete all necessary forms, and produce statistical reports
• Responsible for meeting specific outcomes required by program grants & contracts
• Perform additional duties as assigned
  
  

Requirements

Who You Are:

About

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s Degree in Social Work or related field, required
• At least one (1) year of experience working in social services or a nonprofit setting, required
• Bilingual (English/Spanish), preferred
  
  

Skillsets / Additional Requirements

• Ability to establish and maintain professional boundaries with clients
• Must have excellent written and verbal communication skills
• Must be highly organized and demonstrate attention to detail
• Experience writing accurate and comprehensive case notes
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems
  
  

Working Conditions / Physical Requirements

• Must be able to perform work in a climate-controlled office setting
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• May be subjected to adverse conditions, including contact from hostile people
• Low to moderate exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.)
• Low to moderate exposure of unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins
• The noise level in the work environment is usually low
  
  

Location: Onsite-Escondido

Hourly Rate: $26.35-$29.28

Hours: Monday-Friday: 8am-4:30pm

Employment Benefits

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities
  
  

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.