What are the responsibilities and job description for the Collections Specialist position at Interface Americas, Inc?
Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.
Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industryfirst innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.
The Collections Specialist is responsible for accounts receivable collections for the company. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. Duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses.
The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Analyst with a variety of duties.
Educational requirements:
High school diploma or equivalent
Skills and experience:
1-3 years previous credit or collection experience or college degree
Strong analytical skills
Professional phone etiquette
Proficiency with Microsoft Office, particularly Excel
1-3 years' experience with JDE Enterprise One preferred
Must be able to enter data and review data on multiple websites
Good communication skills, verbal and written
Strong interpersonal and organizational skills
Essential duties:
Contact customers with open receivables for payment
Continuous follow up on any past due invoice until paid
Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied
Follow up with Administrative and Quality Claims for balances on the accounts receivable
Maintain and reconcile customers' accounts
Work very closely with the Credit Analyst
Initiate vendor requests for refunds due to customers
Process check requests
Refund credit card over-payments to customers
Send customer invoices and statements of account
Pull Daily Payment Details from Bank
Maintain Third Party Invoicing and Payment Portal
Perform other duties as assigned
Work environment:
General Office
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