What are the responsibilities and job description for the Executive Meeting Manager position at Intercontinental St Paul Riverfront?
Executive Meeting Manager
GENERAL PURPOSE
The Executive Meeting Manager (EMM) is an integral part of the sales team focused on working with smaller groups and smaller meetings of 50 guests or less. This position works on all aspects of the sales process from receiving inquiry calls, booking business, confirming details and working with the group while they are on site. Additional responsibilities will include answering telephone inquiries and qualifying clients for meetings and events
ESSENTIAL DUTIES/RESPONSIBILITIES
- Optimize room rental charges.
- Book repeat business by having a track record of long term client relationships.
- Thorough knowledge of sales techniques including strong closing and negotiating skills.
- Comfortable with hotel site inspections and client presentations.
- Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Catering Department.
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.
- Comply with company attendance policy.
- Perform any other job related duties as assigned.
- Prepare and send requested collateral materials to designated clients or guests. Common collateral materials might include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures.
OTHER DUTIES/RESPONSIBILITIES
- Participate in communication and professional organizations to maintain high visibility and promote sales.
- Perform special projects and other responsibilities as assigned.
- Local travel required. Own vehicle required for sales calls.
- Hours: days and times may vary based on need, must be available when personal accounts are in house.
SUPERVISORY DUTIES None
JOB QUALIFICATIONS
Skills
- Excellent hearing required for verbal interaction with guests and associates.
- Excellent vision required for viewing set-ups.
- Excellent speech communication skills required for verbal interaction with guests and associates.
- Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
Abilities
- Able to perform the essential functions as outlined with or without reasonable accommodation
- Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.
- Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.
- Mobility - ability to service clients on a moments notice, variable distances.
- Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).
- Driving - distance varies for sales calls (approximately 20%).
Education/Formal Training
- High School Degree required
- 4 year College Degree Preferred
Experience
- Minimum of 2 years of previous hotel sales experience required
- Strong Follow up skills required
- Strong knowledge of guest room sales
- Strong organizational and administrative skills and must also possess excellent communication skills.
