What are the responsibilities and job description for the Business Operations Analyst position at Intercontinental Export Import, Inc.?
Job Summary
The Entry-Level Business Operations Analyst supports daily business activities by collecting data, reviewing processes, and assisting with operational improvements across the organization. This position officially reports to the Corporate Office of Niche Polymer LLC and provides direct operational support to the IEI business unit. The ideal candidate is highly organized, eager to learn, and motivated to understand how various departments work together to drive business results.
About IEI:
IEI was established in 1987 with the concept of purchasing and selling post-industrial recycled plastics on the open market, both domestically and internationally. Today, IEI continues to serve as a key business unit within the Niche Polymer family, supporting sustainable material solutions and long-standing customer relationships.
Key Responsibilities
Customer Account Analysis
- Assist in monitoring customer accounts by reviewing invoice activity, payment trends, and outstanding balances.
- Perform preliminary analysis on collections data to help identify aging issues or follow-up priorities.
- Track and validate purchase orders, ensuring accuracy of data entered internal systems.
- Review and update customer account profiles to maintain clean and reliable data for reporting.
- Support the analysis of the accounts receivable portfolio by preparing basic reports and reminders for leadership review.
Customer Relationship Insights
- Participate in weekly customer touchpoints and gather operational feedback to identify service trends or recurring issues.
- Provide responsive customer support through phone, email, and virtual communication while documenting inquiries for future analysis.
- Escalate customer concerns with relevant data or notes to help management make informed decisions.
- Capture client interaction details and assist in monitoring patterns that may impact service, billing, or account performance.
Operational Data & Process Support
- Collect, organize, and structure data from multiple sources to support internal account reviews or operational planning.
- Assist in auditing account-specific reports to ensure billing accuracy and proper documentation.
- Help evaluate basic operational workflows and flag inefficiencies or discrepancies for team review.
- Maintain logs, trackers, and internal files used to support invoice, reporting, and business operations.
- Learn and utilize business systems, dashboards, and analytical tools to support data-driven decision-making.
Business Learning & Development
- Gain hands-on exposure to the company’s end-to-end business cycle, including invoicing, receivables analysis, and operational reporting.
- Participate in ongoing training to strengthen analytical skills, customer communication, and understanding of business operations.
- Work closely with both corporate and business unit teams in a collaborative environment focused on process improvement and operational excellence.
Qualifications
Education & Experience
- BA/BS in Business, Accounting, or related field preferred, but not required.
- A combination of education and relevant work experience will be accepted.
- Experience in customer service, administrative support, operations, or billing is a plus, but not required.
Skills & Competencies
- Strong attention to detail and organizational skills.
- Basic analytical ability and comfort working with numbers and data.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent written and verbal communication skills.
- Ability to learn quickly and adapt to new systems, tools, and processes.
- Professional attitude with the ability to work independently and as part of a team.
Working Conditions
- Full-time, on-site role (or hybrid where applicable).
- Fast-paced corporate and business unit environment.
- May require occasional travel to IEI or other Niche Polymer sites.
Preferred but Not Required
- Basic understanding of supply chain, recycling operations, or customer accounts.
- Experience working with spreadsheets, reporting tools, or documentation systems.
EEO Statement
Niche Polymer LLC/IEI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic. The organization is committed to creating an inclusive environment for all employees.