What are the responsibilities and job description for the Technical Writer position at Intercontinental Exchange Holdings, Inc.?
Overview
Job Purpose
The Customer Learning Solutions team for Servicing creates and maintains documentation for the 50 servicing products on the market. These assets include release notes, help systems, implementation guides, reference guides, and quick start guides.
Responsibilities
- Manage and complete technical communication projects in accord with software development schedules.
- Partner with product owners and development teams to stay informed of product development strategies across multiple products to identify activities that impact product functionality.
- Demonstrate a high level of skill using development tools and technologies. Requires experience and proficiency with MadCap Flare, Azure Dev Ops, Microsoft Office Suite, or comparable tools.
- Follow established department writing standards and guidelines.
- Submit documentation for standards editing and subject matter expert feedback.
- Provide project status reports to department management and stakeholders.
- Participate as active team member; understand corporate direction and work to support it. Support or mentor team members with work responsibilities as needed.
- Identify problems and potential solutions, share ideas, suggest process improvements, contribute to development of department standards and workflows, research and report on new trends and technologies.
- Demonstrate independence of thought but refer more complex problems to supervisor or other experts.
Knowledge and Experience
- Bachelor's degree (Computer Science, English, Communications) or equivalent experience.
- Five (5) or more years of experience in technical writing, preferably in enterprise software or mortgage/financial technology.
- Extensive proficiency in technical writing and editing, with a strong command of grammar, structure, and clarity.
- Ability to manage concurrent projects for multiple products or functions, and/or operate as a designated lead for a suite of products.
- Ability to collaborate with internal business partners to deliver technical communications that meet client needs.
- Ability to work under minimal supervision on complex projects and assist less-experienced peers.
- Aptitude for attention to detail, time management, and project management.
- Nice to have: aptitude for team technical support functions, such as authoring tool, template, and cascading stylesheet administration and collaborating and innovating with internal technical groups.
----------
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.