What are the responsibilities and job description for the Staff Solutions Engineer, ICE Mortgage Technology position at Intercontinental Exchange Holdings, Inc.?
Overview
Job Purpose
The Staff Solutions Architect provides technical, product, and functional support to the ICE Mortgage Technology Sales, Business Development, Client Management, and Professional Services organizations. The successful candidate will work hands-on with internal teams throughout the company and our clients to assist in the rapid enhancement, education, and deployment of our platform and product offerings. This critical role will excel at working independently and collaboratively in a fast-paced, ever-changing environment.
The ICE Mortgage Technology Staff Solutions Architect must have a thorough understanding of our Servicing platform and products from a technical, architectural, security, design, and functional perspective. The Staff Solutions Architect must have a thorough understanding of the business benefits of each solution offered. The Staff Solutions Architect needs to communicate this information clearly and concisely to customers and prospects to ensure the project's success.
The Staff Solutions Architect must also possess strong interpersonal skills and be able to relate to various individuals, including sales and operations team members, managers, executives, and technical staff within customer environments. Learn and master ICE Mortgage Technology products to craft solutions for customer technical challenges as an integration and technical lead.
Responsibilities
- Collect, analyze, evaluate, and interpret complex customer, operational, and technical requirements.
- Maintain expert knowledge of the ICE Mortgage Technology Servicing platform and products.
- Extensive knowledge of the ICE Mortgage Technology Servicing platform architecture, security, and development tools.
- Knowledge of the Origination domain is a plus.
- Develop requirements documentation to communicate effectively with internal and external parties.
- Provide thought leadership to internal stakeholders to drive the technical platform and business strategy, including reviewing and analyzing the current architecture and its ability to support our clients’ and partners’ strategic objectives.
- Be a lead collaborator with all internal organizations that will be part of the solution.
- Develop and document best practices.
- Develop and lead complex technical presentations for the client and partner CEO, CIO, Managers, and Technical Staff.
- Develop and maintain a positive relationship with prospects and clients to ensure customer satisfaction.
- Work cross-functionally with Product, Engineering, SRE, and Technical Support teams to drive sales and adoption of ICE Mortgage Technology products and features.
- Present recommendations to leadership to influence decisions and outcomes regarding new products and functionality
- Participate with leadership and thought leaders to drive technical, product, or organizational direction.
Knowledge and Experience
- Master’s degree in computer science or Bachelor of Science from an accredited institution, or equivalent Certifications and Experience (Master’s Degree strongly preferred).
- 12 – 15 years’ experience administering, configuring, and implementing ICE Mortgage Technology Servicing products such as MSP or other enterprise Servicing systems.
- Good understanding of the Servicing domain, ability to understand and address servicing workflow-related problems. Knowledge of the Origination domain is plus.
- Experienced with Microsoft Office Suites: 2016, Office 365.
- Experience in managing the following operating systems: Windows 10, Server 2012, 2016, 2019, and Mainframe.
- Experience working with COBOL, XML, SOAP, REST, JSON, .NET, JavaScript, and scripting.
- Some programming experience is essential; full-stack development experience/certification is a plus.
- Experience working with cloud technology and deployment strategies using AWS, Azure, etc.
- Experience with network configuration, including firewall, proxy server, DNS management, and AD deployment
- Solid understanding of database architecture.
- Strong mentoring skills and principles.
- Ability to troubleshoot issues and recommend solutions.
- Act as subject matter expert in the use of legacy and current application programming interfaces with ICE Mortgage Technology Servicing products
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.