What are the responsibilities and job description for the Product Manager, Mortgage Servicing position at Intercontinental Exchange Holdings, Inc.?
Overview
Job Purpose
We are seeking an experienced Product Manager with deep expertise in Mortgage Servicing and Servicing Acquisition Solutions to lead the development of a system-to-system servicing acquisition platform. This role requires a strategic thinker who can bridge the gap between business needs and technical execution, translating complex servicing operations into scalable, technology-driven solutions. The ideal candidate will drive product strategy, collaborate cross-functionally, and deliver impactful outcomes that support servicing transfers and portfolio growth.
Responsibilities
- Define and the product vision and roadmap for servicing acquisition solutions, aligning with business goals and customer needs.
- Lead cross-functional teams through the full product lifecycle—from discovery and design to development, testing, and deployment.
- Engage with clients to define business requirements, document pain points and communicate project status
- Translate mortgage servicing requirements into clear product features and user stories, ensuring alignment with regulatory and operational standards.
- Collaborate with engineering, data, and architecture teams to design scalable system-to-system integrations for servicing transfers.
- Engage with servicing operations and business stakeholders to gather feedback, validate solutions, and prioritize enhancements.
- Monitor product performance and adoption, using data-driven insights to iterate and improve functionality.
- Ensure documentation and training materials are created to support internal users and external partners during onboarding and servicing transitions.
- Stay current on industry trends, regulatory changes, and servicing technologies to inform product strategy and innovation.
Knowledge and Experience
- Bachelor’s degree in Business, Computer Science, Finance, or related field.
- 5 years of experience in Mortgage Servicing, with direct involvement in servicing acquisition, transfer, or onboarding projects.
- Strong understanding of servicing operations, investor guidelines, and regulatory requirements.
- Proven experience managing software development lifecycles, preferably in Agile or Scrum environments.
- Ability to define product strategy, create roadmaps, and manage backlogs aligned with business goals.
- Demonstrated success working with engineering teams to deliver system integrations, APIs, and data-driven solutions.
- MSP experience required
- Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication and stakeholder management skills, with the ability to influence across business and technical teams.
- Proficiency in tools such as MS Office, ADO and MSP
- Experience with data mapping, ETL processes, and system-to-system integrations is a plus.
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.