What are the responsibilities and job description for the Client Support Specialist - Special Loans position at Intercontinental Exchange Holdings, Inc.?
Overview
Work Hours: Must be able to work 10:00 am to 7:00 pm Eastern time
Job Purpose
Serves as a team contributor with expertise in mortgage Special Loans and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex projects.
Responsibilities
- Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements
- Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
- Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
- Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
- Conducts a variety of tests such as system, integration, readiness, and acceptance tests
- Consults directly with the client and may travel to the client site
- May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures
- May require travel
- Performs other related duties as assigned
Knowledge and Experience
- Bachelor's degree or the equivalent combination of education, training, or work experience
- Requires 4 years of analytical and/or technical consulting experience
- Experience working in a technical client facing role
- Minimum of five years of mortgage industry experience
- Experience with ICE products, services, and capabilities
- Prior Mortgage or Home Equity Servicing experience required
- Functional knowledge in the following area(s) is required:
- Special Loans – Adjustable-Rate Mortgages, Balloons, GPMs, Bi-Weekly, Daily Simple Interest, Buydowns, Step Rates, SCRA (Soldiers and Sailors), Interest-Only, Year-End Processing, Monthly Billing, Loan Boarding, New Loan Boarding, etc.
- Consumer Loans – ELOCs, HELOCs, Collateral Loans, etc.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
Preferred Knowledge and Experience
- Knowledge of ICE Mortgage Technology products, services and capabilities
- Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
- Proficiency in quality management methods, tools, and technologies
- Awareness of system-development protocol
- Strong analytical skills
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills • Ability to persuade and influence others on the best approach to take
- Is resourceful and proactive in gathering information and sharing ideas
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.