Business Analyst, Identity and Access Management

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

As an Identity and Access Management professional, you will be responsible for safeguarding digital identities and ensuring secure, compliant access across the enterprise. You will collaborate with cross-functional teams to remediate access-related risks, perform root cause analysis, and implement controls aligned with security and compliance standards. You will also gain experience supporting internal, external, and regulatory audits by providing evidence of identity governance and access controls. To succeed in this role, you will need strong technical expertise in authentication and authorization, analytical thinking, problem-solving skills, and a solid understanding of IAM best practices such as least privilege, zero trust, and role-based access control.

Responsibilities

• Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally
• Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
• Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users
• Suggest business workflow and recommend improvements and efficiencies to new and existing products and features
• Serve as subject matter expert for SailPoint Identity Security Cloud
• Perform data analysis across a variety of sources and use cases
• Requirements Gathering & Analysis
• Collaborate with business users, IT teams, and stakeholders to elicit, analyze, and document requirements related to identity governance and SailPoint solutions.
• Translate business requirements into clear technical specifications for SailPoint platform configuration.
• Conduct workshops, interviews, and process reviews to understand and optimize identity management processes.
• Document and test business rules and workflows to ensure alignment with compliance and business needs.
• Business Process Improvement
• Analyze current identity governance processes and recommend improvements leveraging SailPoint capabilities.
• Map and optimize user access lifecycle processes (onboarding, offboarding, access reviews, etc.).
• Facilitate the adoption of best practices for identity and access management across the organization.
• User Training & Documentation
• Facilitate remediation efforts identified by all lines of defense.
• Define and Document enhancements to processes, data management, and technical capabilities of the platform and its supporting functions.
• Proactively identify and document undocumented capabilities across multiple IT applications and departments.
• Assists in monitoring and reporting on risks and controls
• Assists in implementation of risk controls as they pertain to regulatory requirements.
• Experience working with a diverse range of data sources/streams and managing these effectively
• Excellent analytical, decision-making and problem-solving skills
• Ability to develop relationships with business units, especially as it relates to operations and technology

Knowledge and Experience

• Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience
• Knowledge of relevant IT system issues, techniques, and implications across platforms
• Experience as a business analyst, preferably supporting IAM solutions or SailPoint platforms
• Proficiency in project management
• Proficient using Microsoft products including Visio, Excel, Word and PowerPoint
• Requires general understanding of risk methodologies and techniques.
• Ability to adapt to changing business and technical requirements

Desirable Knowledge and Experience 

• Strong analytical and problem-solving capabilities
• Working knowledge of SailPoint IdentityIQ, Identity Security Cloud, or similar IAM products.
• Experience in maintaining data, defining operational processes and partnering across product, operations and development groups
• Experience with documenting business and system requirements including documentation of comprehensive use-cases and working within iterative software development environments
• Must be comfortable working with and presenting to a broad base of internal and external clients at different seniority levels
• Experience with workflow automation, role mining, and access reviews.
• Familiarity with regulatory compliance frameworks (SOX, GDPR, HIPAA).
• Knowledge of directory services (Active Directory, LDAP) and cloud identity providers.
• Ability to create process maps, use cases, and user stories.
• Proficiency with project tracking tools (JIRA, Confluence, MS Project).
• Basic understanding of scripting languages (Java, BeanShell, PowerShell) used in SailPoint environments.

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