Logistics Operations Specialist – After-Hours & Weekend Support (Part-Time)

ICD Freight, Inc. is a family-owned trucking and logistics company headquartered in Lenexa, KS. Our company is focused on growing through gold-standard customer service and commitment to results. We have grown more than 10-fold in the last decade and continue to grow for the next decade. Customer service is our priority and our focus to be the ‘go to’ source for our customers. If you excel in a fast-paced, high-energy environment and want to be part of a growth team, ICD Freight is the place for you!

Job Description

The Logistics Operations Specialist provides after-hours and weekend operational support for a fleet of approximately 52 drivers. This role combines scheduled in-office shifts with remote on-call availability. The specialist monitors shipments, maintains system information, responds to drivers and customers, and uses available company resources to resolve time-sensitive truck, trailer, and load issues.

Roles & Responsibilities

• Load and system management: Build loads accurately, update customer portals and the transportation management system (TMS), and maintain current trailer-location information.
• Tracking and tracing: Monitor active shipments, document status updates, and communicate delays, service issues, or other exceptions to the appropriate parties.
• Dispatch support: Assist dispatchers during scheduled office hours and provide continuity of operations during nights and weekends.
• Driver and customer communication: Answer the after-hours phone, monitor email, and provide timely, professional support to drivers and customers.
• Issue resolution: Troubleshoot truck, trailer, and load issues using established procedures and available resources, including breakdown coordination and escalation when needed.
• Documentation and handoff: Record actions taken and provide clear updates to the daytime operations team regarding unresolved or significant issues.

Work Schedule

Scheduled in-office hours (21 hours per week):

• Friday: either 12:00 p.m.-6:00 p.m. or 1:00 p.m.-7:00 p.m.
• Saturday: 8:00 a.m.-1:00 p.m.
• Sunday: 8:00 a.m.-1:00 p.m.
• Monday: 8:00 a.m.-1:00 p.m.

Remote weekend on-call availability

• Monitor the after-hours support line from Friday at 5:00 p.m. until the Monday in-office shift begins at 8:00 a.m.
• Routine calls may be received until 10:00 p.m.; calls after 10:00 p.m. are expected to be limited to urgent or emergency matters.
• Typical call volume is up to 10 calls per night across the 52-driver fleet; volume may vary based on operational needs.
• The employee must remain reachable, have reliable phone and internet access, and respond within the company's required response time.

Compensation

• $20.00 per hour for 21 scheduled in-office hours.
• $200.00 flat weekend on-call supplement.

Required Qualifications

• Commercial trucking or freight-operations experience involving Class 8 tractor-trailers is required; experience limited to passenger transportation, rideshare, or light-delivery vehicles does not qualify.
• Knowledge of freight dispatch, load building, tracking and tracing, TMS/customer portals, and common tractor-trailer issues.
• Experience supporting OTR drivers, communicating with customers, and coordinating breakdowns or other urgent situations.
• Strong communication, documentation, problem-solving, and organizational skills.
• Dependable, detail-oriented, and able to work independently while remaining calm under pressure.
• Reliable phone and internet access during remote on-call coverage.

EQUAL EMPLOYMENT OPPORTUNITY

ICD Freight, Inc. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, without regard to any characteristic protected by applicable law. Reasonable accommodations are available to qualified applicants and employees with disabilities.

Pay: $21.00 per hour

Application Question(s):

• Must have commercial trucking or freight-operations experience involving Class 8 tractor.
• Knowledge of freight dispatch, load building, tracking and tracing, TMS/customer portals, and common tractor-trailer issues.
• Do you have reliable phone and internet access during remote on-call coverage
• Must live in the metro area and or close to our Lenexa, KS office

Work Location: Hybrid remote in Lenexa, KS 66215

Salary : $20 - $21