Value Added Services (VAS) Project Manager

Location: Mt. Crawford, VA

Department: Sales

Reports to: Director of Sales

Work hours: Monday-Friday 8:00am to 5:00pm. **Must be willing to work outside of regular hours as needed. Occasional travel required to participate in relevant events, related training opportunities, and site visits.**

Position Summary

The Value Added Services (VAS) Project Manager is responsible for planning, coordinating, and executing value-added projects within a traditional warehousing and distribution environment. This role ensures that customer-specific service activities—such as kitting, labeling, light assembly, repackaging, quality checks, product customization, and other special handling tasks—are delivered accurately, efficiently, and in alignment with customer requirements and internal operational standards. The VAS Project Manager acts as the primary liaison between customers, operations, and support teams to ensure successful project outcomes. The VAS will be also responsible for actively prospecting potential new clients to expand our VAS volume and customer base.

Responsibilities

• As an active member of the Company Sales Team, prospect the procurement of new value-added service projects/clients through joint calls, the collection of all necessary information, development of proposals, and the presentation to prospective customers.
• Lead end-to-end management of customer-driven VAS projects, including requirements gathering, scope definition, resource planning, scheduling, and execution.
• Monitor project progress to ensure tasks are completed on time, within scope, and within budget.
• Work closely with our Company Sales Team to understand and document the scope of customer requested, value-add production projects. Obtain formal signoff verification from customer(s) confirming project scope.
• Serve as the Company’s primary customer contact for value added services.
• Aid in managing the relationships between Company, Customer and Contracted Service Provider(s).
• Identify and outline resources required for successful project launches including, but not limited to: equipment and supplies, facility upgrades, staffing requirements, training requirements, and IT requirements.
• Develop detailed project plans, timelines, and process flows that align with operational capabilities and customer expectations.
• Coordinate cross-functional teams including warehouse operations, quality control, procurement, logistics, and IT to ensure readiness and successful implementation.
• Manage project schedules and budgets
• Coordinate training and implementation launch meetings with Operations, Customer Experience and vendor partners to align all teams and ensure successful project launch
• Work to achieve seamless project launches that exceed customer expectations
• Monitor and communicate deviations in ongoing project demand and forecasts and schedules making all parties aware of any variations to plan
• Maintain regular communication with customer(s) including regularly scheduled calls to discuss project updates, challenges, additional project opportunities, etc.
• Foster and manage vendor-partner relationships and manage respective inventories, placing orders as necessary to maintain sufficient inventory
• Complete formal Authorization for Expenditure (AFE) and Major Project Process (MAPP) documentation for value-add projects requiring significant Company investment
• Participation in departmental and Company meetings as requested
• Ensure certifications and compliance standards are up-to-date and participate in any audits related to value-added production processing.
• Work with Company Sales Team and Leadership to research, identify, and select new value-added services to supplement and enhance the Company portfolio.
• Occasional travel for training, customer visits, and/or vendor meetings.
• Position holder will agree to seek additional project management training when and where available.
• In all things, decisions and actions should conform to the standards and expectations laid out in the Cultural Keystones document and the Corporate Handbook.
• Other duties as assigned.
  
  

Qualifications

• Strong interpersonal, communication, and presentation skills both spoken and written.
• Ability to use data and observation to analyze, evaluate systems and solve problems
• Detail oriented
• Organized and structured
• Computer Literacy – Demonstrable proficiency in Excel and Word along with the willingness/ability to understand and utilize InterChange’s Warehouse Management System (WMS).
• Flexible and adaptable – open to changes in schedules and responsibilities
• Ability to manage multiple projects simultaneously and effectively
• Open and available for additional training and education as determined necessary
  
  

Training And Experience

• Bachelor’s Degree or equivalent -preferred.
• Previous experience with sales, operations supervision, or project management/pricing preferred.
• Pre-employment background check, drug test, and physical are required**
• All applicants must complete an application to be considered. External applicants use www.interchangeco.com/employment to apply**
• Internal applicants use www.interchangeco.com/internal-applications/ to apply**