Bilingual Patient Support Specialist

Performs a variety of clerical support functions for assigned clinical team(s).

Description of Primary Duties & Responsibilities

1. Preps for daily clinic schedule and for all patient walk-in’s/add-on’s.

• Checks for and obtains all documents needed for the patient visit: hospital/ER visits, MCIR, labs, diagnostics, and specialist reports. Follows up with phone call as needed to obtain documents.
• Runs DRVS report for assigned team huddle(s).

2. Handles paper and electronic document flow for clinic.

• Files in electronic record or prints and distributes incoming faxes.
• Processes incoming and outgoing records release requests within specified timeframe.
• Matches and reconciles documents as directed.
• Scans documents into the patient record and reconciles daily.
• Scans or routes forms and documents for completion.
• Closes out open referrals and/or orders when document is received electronically or by paper.
• Enter tests results in record when completing orders.

General Development

1. Requires strong customer service skills, conscientiousness, attention to detail, and multi-tasking.
2. Ability to deal effectively with a variety of people while developing strong professional work relationships.
3. Works as part of a team and assists the team in meeting productivity and quality goals.
4. Skill in motivation, self-direction and punctuality.
5. Ability to adjust to changing circumstances.

Professional and Technical Knowledge

1. Preferred: Possesses an understanding of health information management and medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment.

Technical Skills

1. Ability to learn computer skills and navigation.
2. Ability to use clerical and numerical skills to perform job duties.
3. Ability to generate letters, forms, and documents.
4. Ability to perform data entry, run reports, and operate common office equipment.

Communication Skills

1. Excellent written and verbal communication skills
2. Excellent customer service skills
3. Ability to communicate in a clear effective manner
4. Possesses cross cultural communication skills and the ability to communicate with patients and staff members at all levels

Physical Demands

Job duties are performed in the typical medical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:

1. Ability to maneuver in clinic environment and frequently sit to work at computer.
2. Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
3. Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.