What are the responsibilities and job description for the Driver Support Specialist - 020113 position at Interamerican Medical Center Group LLC?
The Driver Support Specialist is responsible for opening the Base every morning and ensures Drivers correctly inspect their respective vehicles. Keeps the "Daily Log for Vehicles" updated and sends to the Department daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Takes company vehicles to the repair shops if needed.
- Replaces any absent driver and should make sure to provide the service without inconvenience.
- Helps in answering incoming calls to the Base offices.
- Assume the Dispatcher's work when he/she is absent.
- Enforces the Transportation Department rules, regulations and procedures in the daily operation of the drivers and logistic needs.
- Maintain current transportation information log to date and track the GPS display screen to pinpoint exact locations of all vehicles throughout the day.
- Cooperates in enforcing the timely pick-up and drop-off by drivers of all patients to and from their respective appointments.
- Keep track of the Daily Transportation Schedule avoiding any unnecessary overtime by the drivers.
- Helps to prepare schedule for the following day’s routes and to verify the information entered for each trip is accurate.
- Helps to organize the work to meet the schedule and timelines within a constantly changing environment.
- Informs the Base Manager and Dispatcher of any incident or delays with patients for proper investigation.
- Other duties as assigned.
EXPERIENCE AND REQUIRED SKILLS
- High School Diploma or equivalent required.
- Valid FL Drivers License.
- The ability to work with individuals from diverse cultural levels, ethnic and age groups.
- To excel on customer service excellence.
- Able to work in a fast-paced and stressful environment maintaining a professional demeanor.
- Possess superior interpersonal and communication skills.
- Able to operate a computer and the needed software to handle the transportation programs.
- Bi-lingual preferred having the ability to communicate clearly and concisely in both English and Spanish.
IMC Health provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.