What are the responsibilities and job description for the ITSM Manager position at Interactive Process Technology LLC?
ITSM Manager
Redstone Arsenal/Huntsville, AL
IPT Associates (IPTA) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Aviation and Missile Center (AvMC) Team, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
IPTA seeks talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
- Smart people with a passion for technology
- Ability to solve challenging technical business problems
- Self-directed professionals
- Hunger to continually learn and grow
We are looking to hire an on-site manager to lead, guide and oversee our Business Operations teams in support of our contract with the Army Aviation and Missile Center (AvMC), Redstone Arsenal. The Business Operations/ITSM Manager will be responsible for leading our asset management, project management, and governance team members translating to drive successful IT initiatives. The selected candidate will bring a blend of leadership, strategic oversight and hands-on project management experience in driving organizational change and implanting process improvements.
Responsibilities:
- Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
- Assesses technical issues and raises architectural decisions, evaluation of solutioning options, and recommended solution.
- Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
- Assists with the identification of overlapping projects or products for the same capabilities
- Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
- Collaborate with developers, administrators, and solution architects in technical design, development, and integration
- Ensures all parts of the capability/product requirements are correctly incorporated into the technical design of services.
Domain Expertise:
- Deep expertise of ServiceNow architecture, modules (ITSM, HRSD, ITOM, ITAM, etc), scripting, integrations, and platform capabilities
- ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification including but not limited to: ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
- Knowledge of regulatory framework, security standards, and risk mitigation strategies
Requirements:
- Bachelor's degree in a related field
- Ten (10) years of prior experience in a similar role
- ITIL Certified
- Strong communication and organizational skills
- DoD 8570 Level II/III certification desired
- Security Clearance Required
IPTA, LLC is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practiceson the basis ofrace, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greateropportunity for innovation.
#clearance