MECHANIC 1ST CLASS

Orchid Isle Ford proudly serves Hawaii’s Big Island with two locations – Hilo and Kona – offering Ford vehicles and service with local heart and global standards.   Our team reflects the spirit of the island: warm, respectful, and always striving for excellence.

We’re passionate about supporting our customers, community, and each other.  Backed by the Steve Marshall Group, we offer stability, growth, and a welcoming workplace where you can thrive in one of the most beautiful places on earth.

Role Summary:
 
The Mechanic 1^st Class (also known as a Master Technician) is the highest-level technician position within the Orchid Isle Ford Service Department.  This role is responsible for performing advanced diagnostics, complex repairs, and precision maintenance on Ford and off-make vehicles.

The Mechanic 1^st Class acts as a technical expert and mentor within the shop, ensuring repairs meet Ford Motor Company standards for quality, safety, and customer satisfaction.  This position requires extensive technical knowledge, diagnostic capability, and the ability to work efficiently with minimal supervision.

Key Responsibilities:

Technical Excellence

• Perform complex mechanical and electrical diagnostics, repairs, and maintenance on a wide range of Ford and non-Ford vehicles.
• Use Ford diagnostic software and other OEM-approved tools to troubleshoot drivability, emission, electrical, and mechanical concerns.
• Conduct advanced engine, transmission, brake, suspension, and HVAC repairs in accordance with Ford factory specifications.
• Accurately document all work performed, parts used, and test results in the repair order.
• Perform road tests to verify proper repair and system performance.

Quality & Compliance

• Ensure all work is performed following Ford Motor Company standards and OSHA safety regulations.
• Participate in Ford training and certification programs to maintain Master Technician status and stay current with new technologies.
• Maintain high standards of cleanliness, organization, and safety within the work area.
• Assist in performing warranty repairs per manufacturer guidelines and documentation requirements.

Leadership & Mentorship

• Support and mentor apprentice and lower-level technicians, sharing technical expertise and promoting a learning culture.
• Assist the Fixed Operations Director in diagnosing difficult cases and resolving customer concerns.
• Provide feedback on technician performance, shop processes, and workflow improvements.
• Demonstrate professionalism, teamwork, and leadership consistent with Orchid Isle Ford’s values.

Customer Service

• Support the service team in explaining technical findings to Service Advisors in a clear and professional manner.
• Take pride in quality workmanship that enhances customer trust and satisfaction.
• Represent the dealership’s commitment to excellence and Aloha in every interaction. 

Qualifications & Requirements:

• Minimum 7-10 years of experience as an automotive technician, with Ford Master Technician certification or ASE Master Technician status preferred.
• High school diploma or equivalent; post-secondary or technical training in automotive repair preferred.
• Proven expertise in diagnosing and repairing complex mechanical and electrical systems.
• Strong proficiency with Ford diagnostic equipment and general shop tools.
• Valid Hawaii driver’s license with a clean driving record.
• Ability to lift up to 50 lbs, stand for extended periods, and work in a physically active environment.
• Strong commitment to safety, accuracy, and efficiency.
• Excellent communication and teamwork skills.

Our company is an equal opportunity employer.  We are committed to creating a workplace that is free from discrimination and harassment and where everyone has a fair and equal chance to succeed.  

We recruit, hire, train, promote, and make all employment decisions without regard to race, colour, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, military/veteran status, genetic information, marital status, arrest and court record, reproductive health decision, domestic or sexual violence victim status, or any other protected status under applicable law.

We believe diversity and inclusion make us stronger, and we are dedicated to building a culture where all employees feel respected, supported, and empowered.

We will provide reasonable accommodation for qualified individuals with known disabilities, for known limitations due to pregnancy, childbirth, or related medical conditions, for an individual’s sincerely held religious beliefs or practices, and for victims of domestic or sexual violence.  Reasonable accommodation generally means modification or adjustment to the work environment, or manner in which the work is done, to enable the employee to perform the job without undue hardship to the company.  If you require reasonable accommodation during the recruitment process, please contact our People & Culture Department.   We will work with you to ensure your needs are met in accordance with applicable laws.