What are the responsibilities and job description for the Premium Membership Services Executive position at Inter Miami CF and Nu Stadium?
Description
The Premium Membership Services Executive is responsible for excellent servicing and relationship building, with a focus on retaining and growing all assigned Inter Miami CF premium season ticket member accounts. This person must have a strong passion for providing outstanding customer service, including but not limited to responding to questions, comments, and concerns via all communication methods (phone, email, in-person, etc.) from all premium season ticket members.
Responsibilities And Duties
All applicants must pass a pre-employment background check.
Inter Miami CF is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
The Premium Membership Services Executive is responsible for excellent servicing and relationship building, with a focus on retaining and growing all assigned Inter Miami CF premium season ticket member accounts. This person must have a strong passion for providing outstanding customer service, including but not limited to responding to questions, comments, and concerns via all communication methods (phone, email, in-person, etc.) from all premium season ticket members.
Responsibilities And Duties
- Proactively communicate with assigned premium season ticket members.
- Establish relationships with assigned premium season ticket members at all points of contact.
- Field and respond to all premium season ticket member inquiries, requests, concerns, feedback, etc.
- Ensure customer data and profile requirements are accurately represented in the database.
- Accurately and successfully convey all key messages to all premium season ticket members.
- Educate premium season ticket members on all applicable Membership benefits, programs, rewards, experiences, and events.
- Identify opportunities to add value to Membership benefits, programs, rewards, experiences, and events.
- Identify areas to improve the on- and off-game day experience.
- Report on various individual and/or departmental efforts.
- Plan, facilitate, and execute exclusive premium season ticket member events throughout the calendar year.
- Act as the information liaison for all Inter Miami CF home games and stadium events.
- Conduct surveys and analysis of various reports (attendance, game day experience, etc.).
- Perform all other responsibilities as required.
- Bachelor's degree in Business, Sports Management, Marketing, or a related field preferred.
- Minimum of 3 years of related experience working in professional or collegiate sports preferred.
- Experience in the Florida marketplace preferred.
- Fluency in English and Spanish preferred.
- Experience with Archtics and Ticketmaster ticket systems preferred.
- Strong understanding of MLS and international soccer is a plus.
- Highly proactive, goal-oriented, and motivated with a positive attitude.
- Very strong interpersonal and communication skills with a passion for providing great customer service.
- Ability to coordinate changing priorities in a dynamic, high-pressure, fast-paced environment.
- Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
- Extremely organized with a high attention to detail.
- Strong work ethic; must be a team player with a "get the job done" attitude.
- Advanced knowledge of Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.
- A passion for fútbol is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
All applicants must pass a pre-employment background check.
Inter Miami CF is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.