Customer Relationship Management Consultant

We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About This Position

The Inter-American Development Bank (IDB) is enhancing its use of Salesforce Customer Relationship Management (CRM) platform to improve strategic communications, relationship tracking, and outreach effectiveness across its departments.

To ensure the Bank is maximizing the potential of Salesforce CRM as a key tool for external engagement, a dedicated consultant is required to provide coordination, strategic support, and guidance to align its use across departments, countries and sectors.

The consultant will help bridge the technical team with user adoption by leveraging communication and marketing strategies, with a strong understanding of the needs and structures of multilateral institutions.

The team’s mission: The Communications Division, reporting to the External Affairs and Communications Department, is responsible for the design and implementation of IDB’s strategic communications’ plans, offering advice, expertise, and tools for dissemination and communication planning and execution, to position IDB’s brand, work, and development opportunities in the Latin American and Caribbean Region with internal and external partners. In addition, it provides guidelines and advisory support on the standards of use of the corporate brand, internal communication activities, the external feedback system, and manages all communication channels including digital platforms, editorial content, and relations with the media, as well as the IDB community relations program

What you’ll do

• Working under the Communications Division (DCC), you will need to coordinate Customer Relationship Management (CRM)-related initiatives across Bank units, acting as a liaison between the Technology and Transformation Department (TTD), communications, and operational teams.
• Identify and map key stakeholders and user groups within the Bank who should adopt and use the CRM.
• Develop user guidelines and protocols to ensure consistent data entry, usage, and reporting.
• Lead the load and quality of contacts information for the Presidential and External Affairs teams.
• Coordinate the creation of campaigns, reports, and connection to Salesforce Marketing Cloud for event management.
• Regularly assess the functionality, user satisfaction, and potential areas for improvement of the CRM.
• Collaborate with the TTD department to ensure alignment with broader digital transformation initiatives.
• Draft reports and recommendations for senior management on CRM usage, impact, and future opportunities.
  
  

Key skills

Focus on Clients

Innovate and Take Risks

Collaborate and Share Knowledge

Communicate and Influence

Learn Continuously

What you'll need

• Education: Master’s degree in marketing, engineering, communications, or related field.
• Experience: At least 5 years of experience in strategic communications, CRM systems, marketing operations or strategic communications.
• Languages: Proficiency in English and Spanish.
  
  

Requirements

• Citizenship: You are a citizen of one of our 48-member countries.
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
  
  

Type of contract and duration

• Type of contract: International Consultant Full-Time.
• Length of contract: 12 months.
• Work Location: On site.
  
  

What we offer

Benefits

The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

• A competitive compensation packages.
• Leaves and vacations: 2 days per month of contract gender- neutral parental leave.
• Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
• Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• Hybrid and flexible work schedules.
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
• Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.
  
  

Our culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.