What are the responsibilities and job description for the Telecommunications Technician position at IntePros?
IntePros is seeking a hands-on Telecommunications Technician to support a large-scale VoIP environment as part of an Infrastructure Operations team. This position plays a critical role in installing, configuring, maintaining, and troubleshooting voice systems across multiple sites. The technician will work extensively in MDF/IDF environments, support VoIP and analog-based services, and ensure stable, reliable communication systems throughout the organization.
This role is ideal for someone who enjoys field work, systematic problem-solving, and working directly with enterprise telecommunications infrastructure. Strong documentation habits, clear communication, and comfort working across both technical and physical site environments are key to success.
This is a bond-funded, temporary contract running through October 2026, with the possibility of extension. The contract may be ended at any time at the client’s discretion. The project itself is expected to sunset no later than 2029.
Key Responsibilities
VoIP System Support
This role is ideal for someone who enjoys field work, systematic problem-solving, and working directly with enterprise telecommunications infrastructure. Strong documentation habits, clear communication, and comfort working across both technical and physical site environments are key to success.
This is a bond-funded, temporary contract running through October 2026, with the possibility of extension. The contract may be ended at any time at the client’s discretion. The project itself is expected to sunset no later than 2029.
Key Responsibilities
VoIP System Support
- Support and troubleshoot Mitel VoIP endpoints and associated services.
- Perform basic telephone station troubleshooting and testing.
- Provide voicemail system support and assist with analog line issues.
- Work within MDF/IDF spaces to install, replace, and configure voice-related equipment.
- Support UPS units and additional infrastructure components related to VoIP systems.
- Perform onsite field work across various locations as needed.
- Collaborate closely with network and infrastructure teams to resolve issues and maintain system stability.
- Maintain accurate documentation of installations, configurations, and troubleshooting steps.
- Experience supporting enterprise VoIP systems (Mitel preferred but not required).
- Working knowledge of cabling and network infrastructure.
- Hands-on experience in MDF/IDF environments.
- Ability to install, configure, troubleshoot, and replace telecommunication devices.
- Strong documentation practices and clear communication skills.
- VoIP System Experience – Supporting and troubleshooting enterprise voice systems.
- MDF/IDF & Field Work Expertise – Comfortable working onsite with equipment installs, replacements, and testing.
- Cabling & Network Infrastructure Knowledge – Understanding of structured cabling and related network environments.