Supply Chain Operations Manager

IntePros is looking for a Supply Chain Operations Manager to join one of our medical device/manufacturing clients in Tempe, AZ. The Supply Chain Operations Managerwill be responsible and accountable for Customer Support related activities such as customer communication, sales order approvals and leading the CS team.In addition to the CS Manager role, you will be responsible for all Raw Materials Management to support production demand for Administration Systems. Key activities will be to ensure replenishment and supply of the RM for all West sites, achieve inventory targets and identity and approve suppliers.

Supply Chain Operations Manager Responsibilities

Customer Support Management

• Manage the customer support team and be accountable for all customer communications (Globaland Local).
• End to End management and responsibility over contract review’s process and orders confirmation’s, proactively push for customer approvals and sales.
• Manage relationship with key customers to develop long-term supply/ delivery plans to support strategic programs and launches.
• Accountable to ensure sales and customer data is managed in a professional manner in the SAP systems.
• Work with Global Supply Chain team/ Leadership team to ensure business targets are achieved.
• Work with Global Supply Chain team/ Leadership team on customer prioritization to ensure business targets are achieved/ patients are being supplied.
• Accountable for establishing customers sale orders in the local ERP system.
• Manage the review and approval of shipments incoterms per customers, to ensure correct information is entered throughout the process.
• Manage the day-to-day execution of the plant shipments plans.
• Accountable to meet business KPI’s (OTIF (P), cost, budgets, etc.)
• Operate all Export activities – working with fright forwards and West’s global Logistics team.
• Ensure compliance with regulatory requirements with regards to customers and orders management
  
  

Material Planning and Inventory Management

• Accountable for RM supply to ensure zero line down due to material reasons.
• Accountable to meet financial inventory targets.
• Manage procurement plans according to production demand.
• Work with strategic suppliers to ensure future business growth.
• Accountable for MRP and SAP inventory in the system
• Run and maintain MRP reports defined to meet commercial and production needs.
• Set and manage safety stock levels meet production plan and in accordance to inventory financial targets.
• Work with relevant functions for artwork approval prior to issuing purchase orders.
• Transfer materials between sites to balance inventory levels as needed.
• Manage and plan cost reduction and improvements through RM management.
• Act as the focal point for suppliers in aspects related to routine direct materials replenishment.
• Initiate and track deliveries plan from the suppliers to the plant and inform in a timely manner on any delays.
  
  

Education

• Bachelor's Degree B.Sc in Industrial Engineering or equivalent. required
  
  

Work Experience

• Minimum 8 years Minimum 8 years of experience in production environment required and
• Relevant work history and/or experience may be considered in lieu of degree.
  
  

Supply Chain Operations Manager Preferred Knowledge & Skills

• Experience in ERP, SAP or Priority software an advantage
• Ability to work under pressure.
• High learning ability
• Order and organization
• Expert in Lean manufacturing tools and techniques
• Qualified Lean Engineer
• Motivated team player
• Analytical strength and autonomous, self-reliant and pro-active work style
  
  

Travel Requirements

• 20%: Up to 52 business days per year
  
  

Physical Requirements

• Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
  
  

Additional Requirements

• Being able to make decisions and take tangible actions appropriate.
• Result Oriented
• Analytical Skills
• Positive mindset
• Good communication skills over all hierarchical levels
• Strong Teamwork.
• Being able to conclude the big picture out of details.
• Project Management.