Program Manager – Compliance Training & Regulatory Programs

Responsible for supporting compliance initiatives within a North America–focused legal and risk environment, with an emphasis on training, regulatory alignment, and program development. This role operates within a centralized compliance function and focuses on building scalable programs that support onboarding, ongoing education, and regulatory awareness across the business.

The position requires a proactive and adaptable individual who can manage ambiguity, engage with cross-functional stakeholders, and drive incremental progress across multiple workstreams. Success in this role depends on strong written communication, curiosity, and the ability to translate regulatory requirements into practical, business-facing solutions.

Experience Requirements

• 2–4 years of experience in compliance, program management, legal operations, or a related field
• Experience working in cross-functional environments with risk, legal, or operations teams
• Bachelor’s degree may be required (or equivalent experience)
  
  

Team & Function Overview

• Part of a centralized compliance function within a North America legal and risk organization (U.S. and Canada)
• Supports strategy, planning, and operational excellence initiatives
• Focus on regulatory programs, training, and compliance education
• Collaborative team environment working closely with legal, risk, and technical teams
• Role open due to temporary leave coverage
  
  

Core Responsibilities

• Support regulatory compliance initiatives and program execution
• Own and evolve training and onboarding programs across the organization
• Develop and maintain ongoing education initiatives, identifying new tools, teams, and opportunities for enablement
• Contribute to the redesign and standardization of training materials and delivery methods
• Build and manage content platforms (e.g., SharePoint) for training and compliance resources
• Assist in developing audit programs and compliance tracking mechanisms
• Monitor and interpret new regulations and policies, translating them into actionable guidance
• Disseminate compliance updates across business stakeholders
• Develop and track key performance indicators (KPIs) and metrics for compliance programs
• Provide ad hoc compliance support, including:
• Process creation and simplification
• Operational support for business teams
• Draft standard operating procedures (SOPs) and documentation
• Partner with risk and legal teams to identify pain points and drive process improvements
• Support content overhaul initiatives aligned with compliance standards and guidance

Work Environment

• Monday–Friday, standard business hours (9am–5pm, flexible)
• No overtime, weekend, or holiday requirements
• Meeting-heavy at times, with frequent collaboration across teams
• Highly collaborative and team-oriented environment
• Dynamic role with no fixed daily workflow
  
  

Must-Have Skills

• Ability to navigate and adapt to emerging technologies, including AI tools
• Strong written communication and documentation skills
• Ability to manage ambiguity and work across evolving priorities
• Experience collaborating with cross-functional teams (legal, risk, operations, or tech)
• Strong organizational skills with the ability to drive incremental progress
  
  

Nice-to-Have Skills

• Experience developing training or onboarding programs
• Familiarity with compliance, regulatory, or audit processes
• Experience building or managing internal content platforms (e.g., knowledge bases, SharePoint)
  
  

Performance Indicators

• Speed and effectiveness in ramping up within the team
• Quality and clarity of written communication and documentation
• Ability to provide actionable feedback and recommendations
• Adaptability to new tools and evolving processes
• Engagement and contribution in cross-functional discussions
  
  

What Makes This Role Interesting

• Exposure to a wide range of compliance, regulatory, and operational initiatives
• Opportunity to build and shape training and education programs from the ground up
• Dynamic, non-transactional work with new challenges daily
• High level of cross-functional collaboration with legal, risk, and technical teams
• Ability to influence processes and improve how compliance is delivered across the organization
  
  

Ideal Candidate Profile

• Quick learner who can ramp up rapidly in a complex environment
• Strong writer with the ability to translate complex concepts into clear documentation
• Curious and proactive, with a willingness to explore new tools and approaches
• Comfortable working in ambiguous, fast-evolving environments
• Effective collaborator who can engage across diverse teams and stakeholders