Help Desk Specialist

Join our team as a Full-Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry-Level Top Secret-Cleared professional, this role offers an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to support our government clients with cutting-edge technology solutions while honing your troubleshooting skills. This Onsite position offers a competitive salary range of $60,000-$70,000, ensuring your hard work is recognized and rewarded. Don't miss out on this chance to kickstart your career in IT with us at IntePros Federal!

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Unlimited Training and Certification Reimbursement, and 401K Match. Apply now and be part of a team that values innovation and excellence.

IntePros Federal: Who We Are

IntePros Federal is a Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Washington, DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. We believe our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community.

Your role as a Help Desk Specialist

Join our dynamic team at IntePros Federal as a Help Desk Specialist in Washington, DC. In this role, you will provide Tier I & Tier II support and respond to high call volumes within a small team setting. Your responsibilities will include providing phone support during core business hours and on-call support after hours and on weekends, ensuring our clients receive timely assistance.

You will also administer user accounts using Active Directory, manage email accounts through Microsoft Exchange, and support VDI and virtual environments. Additionally, you will configure and deploy desktop and network hardware, support the National Security Systems Public Key Infrastructure, and monitor systems such as the Automated Message Handling System. If you are a tech-savvy individual who thrives in a fast-paced environment and enjoys providing top-notch customer service, this position is perfect for you.

Please apply now to be a part of our innovative team!

What matters most

To excel in the Help Desk Specialist role at IntePros Federal, candidates should possess a range of key skills and qualities. Essential requirements include familiarity with the ServiceNow Ticketing System and 6 months to 1 year of relevant experience. Strong oral and written communication skills are crucial, as well as exceptional customer service abilities.

Candidates should have previous call desk or help desk experience and the capacity to handle multiple tasks efficiently under tight deadlines. An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for problem-solving are highly valued. The ideal candidate will stay current with technology trends and be eager to contribute innovative ideas in a small-company setting where their impact is directly felt.

Additionally, a passion for building relationships and delivering outstanding service is essential, as is a willingness to travel to various site locations as needed.

Knowledge and skills required for the position are:

• Experience with ServiceNow Ticketing System
• 1-3 years' experience preferred
• Excellent oral and written communication skills
• Excellent customer service skills
• Call desk and/or Help desk experience
• Ability to multi-task and perform under tight deadlines
• Demonstrate an ability to methodically and proactively analyze problems and identify solutions
• Experience with Microsoft desktop client technologies and supporting software
• Familiar with current and emerging technologies and their potential impact to the Department
• Likes to work in a small company where your contributions and ideas will directly impact the company's growth and success
• Loves building relationships with people and providing a true "Wow" experience.
• Willing to travel to local/nationwide site locations.

Are you ready for an exciting opportunity?

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled