CUSTOMER SERVICE COORDINATOR

TITLE: Customer Service Coordinator

POSITION OBJECTIVE:  To provide direct and outstanding customer service by following corporate procedures and ensuring customer's requests are reviewed and processed to the satisfaction of both parties.

QUALIFICATIONS:

• Bachelor’s degree is required
• 1-3 years in a large corporate environment in Customer Service or Operations
• Computer skills – Microsoft Word, Excel, and Outlook; must be able to learn and understand AS400 system
• Ability to remember facts, situational data and history of events regarding assigned customer base
• Ability to remember large amount of procedural details that need to be followed on a daily basis.
• Travel: Valid driver’s license and ability to operate a motor vehicle. Required for one training visit to Lolita, TX and then as needed by business demands.
• Demonstrate exceptional teamwork and customer service; behave professionally; treat others with respect and dignity.
• Must have good oral and written communication skills
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• The Customer Service Coordinator (CSC) must process purchase orders, sample requests, claims, set up new customer data, and handle other inquiries and requests through our system based on our procedures.  Timely responses and attention to customers’ needs are inherent responsibilities.  Open and skilled communication on problem resolution or issues that need clarification is routinely necessary.
• The CSC is responsible for coordinating customer issues or requests through various departments to make sure that proper closure or resolution is achieved on the matter.
• The CSC is responsible for managing daily reports provided to support issue status and take the required action needed on all issues brought forth as abnormal on the reports.
• The CSC is accountable for managing and acting on all the accounts assigned to them, including - but not limited to orders, samples, claims, sales reps’ requests/inquiries, etc.
• The CSC will process orders through order entry system and process all sample requests via sample system.
• The CSC will respond to inquiries from various departments or customers
• The CSC will review and take required action on all reports.
• The CSC will enter new customer data and route through necessary departments for set up; coordinate orders, samples, new accounts, other issues through our system and work with all related departments to ensure customer satisfaction.
• The CSC will follow all company procedures to ensure company interest and direction is sustained.
• Any additional functions and or special projects that may become necessary based on business demands.