What are the responsibilities and job description for the Community Support Moderator (Remote) position at Intelliswift Software, Inc?
Job Title : Community Support Moderator (Remote)
Duration : 2 Years
Location : San Francisco, CA / Remote
Pay Rate : $38.41 / hr
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Job Description :
- Own moderation and monitoring on the community across the whole experience
- Day to day management and monitoring to identify trends, issues and opportunities.
- Actively reply to customers to assist with their support request on the Online Forum
- Share feedback on reoccurring issues with appropriate teams
- Manage escalations from frontline moderators
- Monitor community responses for quality assurance
- Select the Community threads that will be sent to all Client engineers and product managers, in order to bring the voice of the customer to product decision makers.
- Support large product launches on the Community
Skills :
Required Skills : Customer Experience, Community Management, moderation, monitoring
Salary : $38
