What are the responsibilities and job description for the Technical Lead – AI Operations & Support position at Intellisoft Technologies?
Role: Technical Lead – AI Operations & Support
Location: Remote (Quarterly on-site requirement in Dallas, TX)
Duration: One-year contract
Requirements
- Deep AWS experience and architectural expertise, including core compute, storage, networking, IAM, CloudWatch, and AI services (Bedrock, Quick/Quick Suite; AgentCore is a plus)
- Hands-on AIOps and production support experience across ML, Generative AI, and agent-based systems
- Strong understanding of model monitoring fundamentals, including data drift, performance degradation, alerting strategies, hallucination detection, and agent performance metrics
- Experience supporting Generative AI systems in production, including chatbots and RAG/grounded architectures
- Expertise in agent and workflow monitoring, including task success rates, latency, reasoning steps, and semantic evaluation
- Proven ability to provide technical leadership, mentor teams, and drive operational best practices
- Excellent communication skills, with the ability to engage both deeply technical stakeholders and executive leadership
Nice to Have
- AWS certification(s)
- Early experience with AWS AgentCore
##Equal Employment Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
We are committed to creating an inclusive environment for all employees..##