What are the responsibilities and job description for the Desktop Support position at Intellisoft Technologies?
Job Title: Information Technology Support Engineer || Full Time
Experience: 5-7 years
Location: Augusta, GA || 5 Days Onsite
Skills: IT Support Engineer, L2 Level end user Support, Desktop/ Laptop, system imaging, Windows OS deployment, software installation/configuration, Technical Support, user onboarding/offboarding, AD, DNS, DHCP, Microsoft 365 services.
Note: Augusta but candidate must be willing to be out of Princeton, NJ for a week for training (Expenses paid)
Key Responsibilities:
- Provide L2 level end-user support (desktop/laptop) in a call center environment
- Perform system imaging, OS deployment, and software installation/configuration
- Install, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripherals
- Offer technical support to users via calls, tickets, and in-person interactions
- Manage user onboarding/offboarding (device setup, O365 configuration, access provisioning)
- Perform regular software updates, patches, and security checks to ensure system stability and compliance
- Maintain and track IT assets lifecycle ensuring audit readiness
- Troubleshoot LAN/Wi-Fi and basic network-related issues
- Basic administration and troubleshooting of AD, DNS, DHCP, and server-related tasks
- Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)
- Handle on-call/floor support to minimize business downtime
- Coordinate with vendors for hardware support, procurement, and ISP-related issues
Key Skills Required:
- Strong hands-on experience in desktop/L2 support
- Expertise in Windows OS, system imaging, and application deployment
- Working knowledge of Microsoft 365 administration and support
- Basic knowledge of networking and server environments
- Experience with IT asset management.
- Strong troubleshooting, communication, and user-handling skills
- Ability to work effectively in a fast-paced, SLA-driven environment
Note:
- Candidate should be proactive, accountable, and capable of handling operations independently
- Prior experience in call center/BPO environment is highly preferred
Salary : $40,000 - $50,000