What are the responsibilities and job description for the On-Site IT Support Technician – Healthcare / Clinical Systems position at INTELLISAVVY, LLC?
On-Site IT Support Technician – Healthcare / Clinical Systems
Location: Stony Brook, NY
Work Type: 100% On-site
Duration: 10 Months
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Experience: 2 years
Job Summary
We are seeking an On-Site IT Support Technician to provide hands-on technical support within a hospital environment. The technician will support approximately 800 mobile clinical carts/workstations across multiple locations and will be responsible for hardware troubleshooting, repairs, PC imaging, peripheral installation, preventive maintenance, inventory management, and end-user technical support.
The ideal candidate will have 2 years of hands-on IT support experience, preferably within a healthcare or hospital environment, with experience supporting Windows endpoints, mobile computing carts, peripherals, and clinical applications such as Cerner EMR.
Responsibilities
Troubleshoot, repair, and maintain JACO, Capsa, and Ergotron mobile clinical carts / Workstations on Wheels (WOWs).
Diagnose and resolve hardware and software support tickets.
Configure and deploy HP and Lenovo PCs/endpoints.
Perform Windows 10 imaging, deployment, configuration, and troubleshooting.
Install and support monitors, barcode scanners, RFID readers, badge readers, keyboards, mice, and other peripherals.
Configure and troubleshoot wireless network connectivity.
Support HealthCast / Identity Automation Single Sign-On (SSO) environments.
Support endpoint security technologies including BitLocker and Absolute.
Perform operating-system imaging using Kase/KACE appliance.
Build and configure new clinical carts and replace batteries and defective components.
Perform preventive maintenance and maintain accurate equipment, cart-location, and spare-parts inventories.
Coordinate warranty repairs and replacement parts with equipment manufacturers.
Work directly with hospital clinical and technical teams to resolve equipment issues.
Participate in technical and patient-safety meetings when required.
Maintain documentation and provide status updates on assigned technical work.
Required Qualifications
2 years of Technical Support, Desktop Support, PC Technician, or Field Support experience.
Hands-on experience troubleshooting and repairing PCs and peripheral hardware.
Experience with Windows 10 installation, imaging, configuration, and troubleshooting.
Experience supporting HP and/or Lenovo endpoints.
Experience with wireless connectivity and endpoint troubleshooting.
Experience with Cerner EMR.
Experience installing, configuring, and testing IT equipment.
Strong troubleshooting, customer-service, and communication skills.
Ability to work independently in an onsite hospital environment.
Highly Preferred
Previous hospital or healthcare IT support experience.
Hands-on experience with JACO and/or Capsa Workstations on Wheels (WOWs).
Experience with Ergotron carts.
Experience with HealthCast / Identity Automation SSO.
Experience with BitLocker, Absolute, and Kase/KACE imaging.
CompTIA A or other relevant hardware/desktop-support certification.
Manufacturer/equipment-specific certifications applicable to supported equipment.
Physical & On-Site Requirements
Must be available to work 100% onsite in Stony Brook, NY.
Ability to lift equipment weighing up to 50 lbs.
Ability to kneel, squat, work underneath desks/workstations, and climb a ladder when required.
Must have appropriate tools necessary to perform assigned technical work.
Must meet applicable hospital immunization and vendor credentialing requirements.
Ideal Candidate
A 2–5 year IT support professional with strong hands-on desktop/hardware troubleshooting experience who has previously worked in a hospital or healthcare environment. Candidates with direct Cerner JACO/Capsa WOW/cart support experience will be strongly preferred.