Program Manager

Job Title: Program Manager

Position Type: 6 Months (Potential Extension)

Location: Chicago, Illinois 60607 (Hybrid)

Salary Range: $65/hr - $70/hr (USD) on W2 Medical Insurance

Job ID#: #1534746

Job Summary (Responsibilities and Requirements):

• In this role, you will design and execute high-impact initiatives that transform our support experience. You will leverage data to identify opportunities, solve problems, and create scalable processes. You will also support and optimize HR systems (Oracle, Workday, SAP) while ensuring accuracy, efficiency, and a seamless end-to-end HR lifecycle experience.

Roles and Responsibilities:

• Design and execute initiatives that define and enhance the customer support experience
• Improve operational performance using quantitative analysis: issue identification, root-cause diagnosis, and improvement rollouts
• Build, define, and optimize KPIs and support metrics to drive accountability and success
• Convert customer data into actionable insights to improve product, support, and operations
• Serve as the subject matter expert on best-in-class support practices
• Drive continuous improvements across support infrastructure and processes
• Partner with regional and global teams to implement strategic initiatives
• Develop and maintain customer-facing content aligned with our voice, tone, and brand
• Support HR systems operations with strong expertise in Oracle, Workday, SAP, and HRIS management
• Ensure HR data accuracy, troubleshoot system issues, and support end-to-end HR lifecycle processes
• Work with absence plans (PTO, sick leave, statutory leave, sabbatical, etc.) including setup, configuration, and regional variations

Required Qualifications:

• Experience with Absence Plans (PTO, sick leave, statutory, sabbatical, etc.) — must-have
• Experience setting up and managing absence plans in HR systems across multiple regions
• Strong HRIS expertise: Oracle, Workday, SAP
• Minimum 4 years of project/program management experience
• Bachelor’s degree

Preferred Qualifications:

• Experience building processes that scale across a large organization
• Experience leading cross-functional initiatives using data-driven insights
• Strong analytical skills and proven success using data to guide decisions
• Strategic problem solver with the ability to drive execution
• Excellent written and verbal communication skills across diverse teams
• Strong prioritization and organizational skills
• Experience in process optimization, program management, customer support strategy, or quality assurance
• Background in customer experience strategy or customer service environments

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.