What are the responsibilities and job description for the Program Manager- Global Absence Plans position at IntelliPro?
Title: Program Manager
Duration: 6 months
Pay Range: $70/ hour on W2 benefits
Description:
The client is seeking a hands-on HRIS Program/Project Manager or Analyst with proven experience building and managing global absence plans in a new HR system. This person must be able to independently configure absence plans, run testing cycles, document processes, and manage rollout with minimal onboarding. Oracle experience is strongly preferred; Workday-to-Oracle exposure is a plus. Role is onsite, with Chicago preferred, and must support a time-critical July 1 launch.
Requirements::
Design & execute high-impact initiatives that define the support experience for customers
- Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
- Build, define, lead and improve impactful, specific KPIs and support metrics
- Turn customer data information into meaningful product, support, and operational improvements
- Be the subject matter expert for the best support practices acquired internally and externally
- Drive continuous efforts to improve support infrastructure and processes
- Work with counterparts in other regional and global roles in pursuit of these initiatives
- Develop and maintain customer-facing content to ensure that the voice, tone, and brand of support are consistent and effective
Qualifications:
- Experienced with Absence plans (PTO, sick leave, statutory, sabbatical etc)
- Set up in a new system, management, and familiarity with what they look like in various regions, this is a must-have!
- Bachelor's Degree
- Experience building efficient processes that scale across a large organization
- Experience leading cross-functional projects by using insights based on data
- Shown success in uncovering data to guide customer-driven decisions
- Self-motivated with a strong affinity for strategic problem solving and driving action
- Persuasive written and verbal communication skills across diverse functions and teams
- Ability to balance important priorities
- Experience with process optimization, program management, customer support strategy or quality assurance, strong project ownership
- Experience with customer experience strategy or customer service environment
Salary : $70