What are the responsibilities and job description for the Customer Support Representative (E-commerce support agent) position at Intellipro Group Inc.?
Job Title: Seller Support Associate (Merchant Operations Specialist)
Position Type: Contract (6-month, extension possible)
Location: Seattle, WA
Salary Range / Rate (Currency): $ 28-33/hr (USD)
Job ID#: #140583
Description:
Are you ready to dive into the vibrant world of short-form mobile video and be a part of the revolution in creativity and joy? Look no further! The premier destination for innovative content creation, is seeking dynamic individuals to join their team.
Job Description：
· Respond to seller inquiries via phone, email, and chat in a timely and professional manner.
· Troubleshoot and resolve issues related to inventory, shipments, orders, and account health.
· Provide detailed and accurate information to sellers regarding FBT policies and procedures.
· Collaborate with internal teams to identify and resolve systemic issues.
· Document interactions and resolutions in the support system.
· Identify and escalate complex issues to higher-level support or relevant departments.
· Maintain a high level of seller satisfaction by ensuring quick and effective resolution of issues.
Job Requirements：
· Bachelor’s degree preferred
· 2 years of experience in a customer service or support role, preferably in an e-commerce or logistics environment.
· Excellent verbal and written communication skills.
· Strong problem-solving skills and the ability to think analytically.
· Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
· Familiarity with seller platforms and services is a plus.
· Proficient in Microsoft Office Suite and comfortable with learning new software tools.
· Ability to work independently with minimal supervision.
Job Type: Contract
Pay: $28.00 - $33.00 per hour
Benefits:
- Health insurance
People with a criminal record are encouraged to apply
Education:
- Associate (Required)
Work Location: In person
Salary : $28 - $33