What are the responsibilities and job description for the Credit Representative position at IntelliPro Group Inc.?
Job Title: Credit Representative
Location: Davenport, Iowa 52801 (106 E 2nd St)
Duration: 6 Months
Pay Rate: $21.34/hour
Job Overview:
We are seeking a detail-oriented and analytical Credit Representative to support the Credit Department in reviewing, managing, and resolving credit related account issues. This role is essential to minimizing arrears, reducing write-offs, and ensuring compliance with credit policies, administrative rules, and regulatory standards. The Credit Representative will interact with customers, internal teams, and external agencies to effectively resolve escalated credit situations and maintain accurate account records.
Key Responsibilities
Review and take appropriate action on past due active and final accounts.
Handle escalated customer contacts related to credit issues with professionalism and accuracy.
Qualifications
High school diploma or equivalent required; bachelor's degree preferred.
Previous call center, credit and collection experience strongly preferred.
Excellent oral and written communication skills with the ability to effectively handle difficult customer issues.
Conduct credit review workflow exceptions in the customer service system (e.g., disconnection reviews, balance transfers, unpaid non-service items).
Communicate with property owners, external agencies, and vendors regarding account status and collections.
Notify and follow up with customers on final bills, payment arrangements, and balance transfers.
Interpret and apply credit policies, tariffs, administrative rules, and regulatory requirements.
Document and maintain accurate customer account records in the customer information system.
Perform additional credit-related responsibilities as assigned
About Us:
Founded in 2009, we are a global leader in talent acquisition and HR solutions. Our mission is to connect individuals with rewarding employment opportunities while fostering an inclusive and supportive work environment. With a presence in over 160 countries, we remain committed to excellence in recruitment, employee development, and client service. As an Equal Opportunity Employer, we value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are also committed to accommodating candidates with diverse abilities in all stages of the hiring process.Compensation:
The offered pay will depend on factors such as experience, education, location, and job-specific responsibilities. A comprehensive benefits package may also be available based on eligibility.Salary : $21