VP Operations

Job Title: Vice President of Operations

Reports to: Chief Operating Officer

Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. 

What You Will Do: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

 General Responsibilities: 

• Oversee and manage the day-to-day operations for IA’s Operations including Carrier On-Boarding, Freight and Small Parcel Audit, and the Client and Carrier Service Desk
• Facilitate effective collaboration and communication between departments to ensure alignment with operational goals
• Act as a liaison between departments to address and resolve operational challenges
• Act as escalation point for internal and external escalation requests 
• Actively collaborate with stakeholders outside of the operational departments to ensure needs and requirements are identified and incorporated into the operational processes
• Promote a culture of teamwork and shared objectives across the operational teams
• Conduct regular Team Meetings 

Process Management and Continuous Improvement 

• Monitor existing processes on their effectiveness, risks and quality output 
• Promote and drive process standardization across all operational teams 
• Identify and address process inefficiencies and recommend improvements with the objective to enhance productivity, quality, process capacity and mitigate risks  
• Utilize data-driven approaches to assess process performance and drive continuous improvement
• Act as business representative and project sponsor, liaising with Product on system improvement efforts 

Key Performance Indicators: 

• Monitor performance against established KPIs and provide reports to the leadership team as required 
• Identify and implement additional metrics aligned to the strategic direction of the organization and to ensure on-going process performance and risk control 

 People Performance Management: 

• Mentor and coach team members on their performance 
• Conduct periodic employee evaluations as scheduled by Human Resources 
• Work with respective Department Management on overall employee performance and improvement needs 

 What You Will Bring: 

• Min. of 10 years in the transportation and supply chain industry
• Proven track record of managing operational teams and processes
• Ability to identify operational risks and improvement opportunities 
• Experience in managing improvement projects from requirements gathering, future state design and project execution 
• Experience in managing change in a people and process driven environment 
• Experience in people and performance management 
• Analytical problem solver 
• Process and quality oriented mindset 
• Positive “Can Do” Attitude 
• Goal oriented 
• Organized
• Accountable