Windows Systems Administrator

System Administrator, MFA Help Desk

Make an Impact Where It Matters Most

At Intelliforce, we support the security operations that keep mission access trusted, controlled, and moving. In this role, you will help manage Multi-Factor Authentication services that users rely on every day across the enterprise. You will support token issuance, authentication troubleshooting, PKI certificate handling, and direct customer support for a global user base. This is a strong fit for someone who likes solving access problems, helping users quickly, and working at the point where security and operations meet.

What Makes This Opportunity Stand Out

This role gives you direct ownership over critical access and authentication support in a mission-driven environment. You will serve as a first point of contact for MFA and PKI issues, manage the lifecycle of RSA, ALT, and PKI tokens, and work with technical teams to diagnose problems and keep services moving. The work blends hands-on support, security operations, ticket management, documentation, and reporting, so your impact is visible in both the user experience and the overall health of the service.

At Intelliforce, your work is visible and your contribution matters. Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, leadership is accessible, communication is direct, and strong performance gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this becomes more than another help desk role. It is a chance to support secure access for systems and users that matter.

Here’s What Your Day-to-Day Could Include

• Provide daily face-to-face support for walk-in services and remote assistance for a global user base
• Serve as the first point of contact for troubleshooting RSA Token and PKI certificate requests
• Manage the full lifecycle of MFA tokens, including RSA, ALT, and PKI issuance, maintenance, and returns
• Perform Limited Trust Agent and Registration Authority duties for PKI certificates, including authorization, issuance, and revocation
• Use ITSM tools such as ServiceNow to track, manage, and escalate service tickets
• Interact with technical teams to accurately diagnose and report issues
• Develop and maintain SOPs, technical documentation, and IT knowledge base articles
• Gather and report metrics on token distribution and related service activities
• Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision
  
  

Minimum Qualifications

• Clearance: Top Secret Clearance with Full Scope Polygraph, must be active. We do not have the ability to sponsor clearances
• Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
• Technical Bachelors Degree and 3 years of relevant experience, or High School Diploma and 7 years of relevant experience
  
  

Required Skills

• Experience providing direct customer support in a technical or security-focused environment
• Experience troubleshooting authentication, token, or certificate-related issues
• Experience managing service tickets and escalations through ITSM tools such as ServiceNow
• Ability to develop and maintain SOPs, knowledge base articles, and technical documentation
• Ability to work independently to triage issues, prioritize tasks, and meet deadlines
• Strong communication skills and ability to coordinate effectively with technical teams and users
  
  

Desired Skills

• Expertise with Windows Operating Systems
• Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations
• Knowledge of 90Meter SCM, CIW Applications, and Active Client software
• Proficiency with Remote Desktop sharing via Skype
• Strong understanding of computer security principles
• Excellent organizational, multitasking, and customer service skill
  
  

Compensation Range: $111,000.00 - $142,000.00

• The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility
  
  

Why Intelliforce? Because you matter—your work, your growth, and your well-being.

At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.

We also know that great work starts with a great environment. That’s why we invest in you:

• Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
• Multiple medical plan options, including ones with zero deductible or premium for employees.
• Generous 401(k) with immediate vesting—because your future matters now.
• Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.
• A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.
  
  

Ready to grow with purpose?

At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .

Equal Opportunity Matters

Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.

Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request.

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