What are the responsibilities and job description for the Systems Engineer (Prime) position at Intelliforce-IT Solutions Group, LLC.?
Watch Desk Lead
Why You Want This Role
Step into a leadership role at the center of 24x7 mission operations. This team supports a Watch Desk responsible for monitoring and sustaining operational systems that serve the warfighter and other mission users across Government and Contractor-approved facilities worldwide. You will help keep critical systems healthy, responsive, and mission-ready in an environment where speed, ownership, and steady execution matter every day.
What Makes This Opportunity Stand Out
This role gives you a front-row seat to mission operations and real ownership in keeping them running. You will help lead Tier 1 Watch Desk support, coordinate response to system issues, support mission users, and help prepare new architecture as it moves into operations alongside the government. The work blends technical oversight, operational support, and cross-team coordination, so you stay close to the mission and close to the action.
At Intelliforce, your work is visible and leadership is accessible. Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, communication is direct, contributions get noticed, and strong performance stands out. Add in long-term contract stability, strong benefits, a people-first culture, and a hiring process that respects your time, and this becomes more than a Watch Desk opening. It is a chance to lead in an environment where your work carries real weight
Schedule and Work Details
This role provides technical services for a 24x7 Watch Desk responsible for monitoring and sustaining operational systems that support the warfighter and other users in Government and Contractor-approved facilities worldwide. The team responds to system problems and customer inquiries in a timely manner while helping meet the continued demands of the global mission. This role includes Tier 1 Watch Desk support for operational systems as well as support for forthcoming new architecture alongside the government.
Here’s What Your Day-to-Day Might Include
This salary range reflects our current market estimate for the role. Final compensation will depend on your experience, technical background, overall qualifications, and alignment with the position. We evaluate each candidate thoughtfully, so offers are shaped around the value you bring to the team
Why Intelliforce? Because you matter—your work, your growth, and your well-being.
At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.
We also know that great work starts with a great environment. That’s why we invest in you:
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .
Equal Opportunity Matters
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.
Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request.
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Why You Want This Role
Step into a leadership role at the center of 24x7 mission operations. This team supports a Watch Desk responsible for monitoring and sustaining operational systems that serve the warfighter and other mission users across Government and Contractor-approved facilities worldwide. You will help keep critical systems healthy, responsive, and mission-ready in an environment where speed, ownership, and steady execution matter every day.
What Makes This Opportunity Stand Out
This role gives you a front-row seat to mission operations and real ownership in keeping them running. You will help lead Tier 1 Watch Desk support, coordinate response to system issues, support mission users, and help prepare new architecture as it moves into operations alongside the government. The work blends technical oversight, operational support, and cross-team coordination, so you stay close to the mission and close to the action.
At Intelliforce, your work is visible and leadership is accessible. Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, communication is direct, contributions get noticed, and strong performance stands out. Add in long-term contract stability, strong benefits, a people-first culture, and a hiring process that respects your time, and this becomes more than a Watch Desk opening. It is a chance to lead in an environment where your work carries real weight
Schedule and Work Details
This role provides technical services for a 24x7 Watch Desk responsible for monitoring and sustaining operational systems that support the warfighter and other users in Government and Contractor-approved facilities worldwide. The team responds to system problems and customer inquiries in a timely manner while helping meet the continued demands of the global mission. This role includes Tier 1 Watch Desk support for operational systems as well as support for forthcoming new architecture alongside the government.
Here’s What Your Day-to-Day Might Include
- Lead Watch Desk activities supporting operational systems in a 24x7 mission environment
- Monitor system status, identify issues early, and help drive timely response to operational problems
- Oversee Tier 1 support activities for production systems supporting mission users worldwide
- Help coordinate incident response, issue escalation, and communication across technical and mission stakeholders
- Partner with government personnel and contractor teammates to support new architecture entering operations
- Support the sustainment of operational systems across approved mission facilities
- Track system issues, user inquiries, and operational trends to improve support effectiveness and system reliability
- Help maintain clear procedures, strong coordination, and steady execution in a high-visibility mission support environment
- Clearance: Top Secret Clearance with Full Scope Polygraph, must be active. We do not have the ability to sponsor clearances
- Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
- Experience: 14 years of experience as a Systems Engineer in programs and contracts of similar scope, type, and complexity is required
- Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. Five additional years of SE experience may be substituted for a bachelor’s degree
- Experience supporting operational systems in a mission, NOC, Watch Desk, or service desk environment
- Experience leading or coordinating technical support efforts in a high-tempo operational setting
- Ability to monitor system health, respond to issues, and coordinate timely resolution of operational problems
- Experience working across teams to support production systems and sustain mission operations
- Strong communication skills and the ability to manage escalations, priorities, and stakeholder updates
- Ability to work effectively with government personnel, engineers, and mission users
- Experience documenting operational processes, tracking issues, and improving support workflows
- Experience supporting 24x7 operations or watch environments
- Experience with Tier 1 support for mission-critical or operational systems
- Experience helping transition new systems or architecture into operational support
- Familiarity with systems engineering processes, requirements, and operational documentation
- Strong troubleshooting, coordination, and incident management skills
- Ability to stay organized and decisive in fast-moving operational environments
This salary range reflects our current market estimate for the role. Final compensation will depend on your experience, technical background, overall qualifications, and alignment with the position. We evaluate each candidate thoughtfully, so offers are shaped around the value you bring to the team
Why Intelliforce? Because you matter—your work, your growth, and your well-being.
At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.
We also know that great work starts with a great environment. That’s why we invest in you:
- Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because
- Multiple medical plan options, including ones with zero deductible or premium for employees
- Generous 401(k) with immediate vesting—because your future matters now
- Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition
- A culture of collaboration, connection, and fun, with regular team activities that go beyond the work
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .
Equal Opportunity Matters
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.
Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request.
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Salary : $155,000 - $195,000