What are the responsibilities and job description for the Senior Product Analyst position at Intellectt Inc?
Job Title: Senior Product Analyst
Location: Austin, TX. Onsite
Contract
Job Description:
- Analytical Expertise: Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred)
- Experimentation & Measurement: Knowledge of A/B testing, causal inference, and performance benchmarking.
- Product & Process Understanding: Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems.
- Statistical & ML Awareness: Understanding of accuracy metrics, confusion matrices, and model performance trade-offs when comparing human vs. AI output.
- Business Acumen: Ability to translate complex data into clear business stories that drive action.
- Collaboration & Communication: Strong cross-functional skills; able to partner with engineers, data scientists, and operations teams effectively.
- Preferred Tools: SQL, Python (for data analysis), Tableau (visualization)