What are the responsibilities and job description for the Technical Support - Service Desk Analyst position at Inteliblue LLC?
ITS Technical Support - Service Desk Analyst - Immediate placement
This is a very urgent requirement with immediate placement, please apply for immediate consideration.
Job Title: Technical Support - Service Desk Analyst
Location: Phoenix, Arizona
Interview: Phone/In-Person
Duration: Long Term
Job Description:
Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available.
Troubleshoot issues presented by customers using all tools and resources available.
Be the primary customer contact for status of assigned tickets until the problem is resolved and ticket is closed.
Escalate and properly route incidents and requests that cannot be resolved by the Resolution Center/Service Desk.
Troubleshoot issues presented by customers using all tools and resources available.
Be the primary customer contact for status of assigned tickets until the problem is resolved and ticket is closed.
Escalate and properly route incidents and requests that cannot be resolved by the Resolution Center/Service Desk.
Required Skills:
- Level-One support and customer service
- Active Directory
- ServiceNow
- Google Workspace
- 2 years' experience providing technical support in a call center environment.
- 2 years' experience providing hands-on desktop support.
- Advanced technical training (A , Microsoft, Google, Hardware, Software, customer service)
Thanks