What are the responsibilities and job description for the Customer Service Representative position at Integrity Staffing Services, Inc.?
We’re seeking two Customer Service Representatives to join our client’s manufacturing team in Virginia Beach. This role is a B2B, order management–focused customer service role supporting our sales and operations teams. The ideal candidate will have strong experience working in an ERP system, processing orders/quotes, and coordinating across internal departments in a fast-paced environment.
Key Responsibilities
Manage customer inquiries (phone/email) related to products, pricing, and delivery
Process quotes to orders and enter/maintain orders in ERP system
Review purchase orders for accuracy (pricing, terms, shipping, etc.)
Coordinate with Sales, Engineering, Production, Warehouse, and Credit teams
Track and communicate order status, backlogs, and delivery updates
Handle returns, credit memos, and credit applications
Maintain accurate customer records and documentation
Assist with shipping logistics and documentation
Support upselling of accessories/parts where applicable
Qualifications:
2 years of B2B customer service or order management experience
Strong ERP experience (SAP preferred, but not required)
Experience working cross-functionally with internal teams
High attention to detail and ability to manage multiple orders/tasks
Comfortable in a manufacturing/industrial environment (not call-center focused profiles)
Hours:
Monday - Friday 8AM to 430PM
Pay:
$22-$24.50 an hour
Salary : $22 - $25