What are the responsibilities and job description for the Client Services Coordinator position at Integrity IT Solutions?
Integrity IT Solutions
is searching for a Client Service Coordinator to join our team.
About Us
Integrity IT Solutions is a values-based IT Support company. Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.
A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations. Our values set a high bar that brings unity through commitment. We're easy-going. We take our responsibility seriously and work hard, but we laugh, joke, and enjoy being together.
About You
You are Humble. You are Hungry. You are Smart.
You are selfless and love to help others. You learn quickly, enjoy tackling new challenges, and love a fast-paced environment. You can effectively multitask, you’re personable, you have empathy for our client’s pain points, you’re a great communicator, new challenges don’t scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our core values:
- Uncompromising Integrity
- Selfless Service
- And a Desire to Help Others
About The Role
The Client Services Coordinator acts as a main point of account level contact for clients, responsible for building strong client relationships, driving satisfaction, and ensuring client expectations are met. Key duties include managing existing accounts, identifying upsell/cross-sell opportunities, handling renewals, tracking performance metrics, resolving issues, and collaborating with internal teams to deliver comprehensive managed IT and cybersecurity services.
Key Responsibilities
- Client Relationship Management: Develop and maintain strong, trusted relationships with key client stakeholders and serve as the primary point of contact for their needs.
Account Growth: Proactively identify opportunities to expand services and solutions to existing clients, focusing on upselling and cross-selling additional managed IT and cybersecurity services.
Contract Management: Oversee contract renewals, track expiration dates, and implement strategies to reduce churn, ensuring seamless renewals.
Issue Resolution: Act as the main point of escalation for client issues and collaborate with internal teams to troubleshoot and resolve problems effectively.
Reporting & Presentation: Prepare and present client reports and presentations to showcase the value of the Integrity’s services and track key metrics.
Collaboration: Work closely with internal teams, such as technical support, sales, and operations, to ensure client needs are met and services are executed seamlessly.
Key Skills & Qualifications
- Communication & Interpersonal Skills: Strong ability to build rapport and trust with clients and internal teams.
- Sales & Business Acumen: Proven ability to identify opportunities for growth and understand client business models.
- Technical Knowledge: Understanding of the technology landscape, cybersecurity, and MSP business models.
- Relationship Building: Demonstrated success in building and nurturing long-term customer relationships.
- Problem-Solving: Ability to troubleshoot and resolve client escalations and service-related concerns.
- Organizational Skills: Effective time management and organization in a fast-paced environment.