What are the responsibilities and job description for the Call Center Manager position at Integrity Home Exteriors?
Call Center Manager - Spearhead a motivated team of sales-driven call center representatives!
About Us:
Founded in 2000, Integrity Home Exteriors is a leading provider of high-quality roofing, windows, insulation, siding, and more across Northwest Ohio and Southeast Michigan. We're a fast-growing company built on craftsmanship, customer satisfaction, and strong values. At Integrity, our call center team is often the first voice our customers hear, thus setting the tone for the exceptional service we deliver.
Why Join Us?
If you’re an experienced leader who thrives on coaching teams and hitting performance goals, this is your chance to take ownership of a department that directly impacts the company’s growth. You’ll play a key role in shaping team culture, driving results, and elevating the customer experience in a supportive, motivating, and sales-oriented environment.
If you’re an experienced leader who thrives on coaching teams and hitting performance goals, this is your chance to take ownership of a department that directly impacts the company’s growth. You’ll play a key role in shaping team culture, driving results, and elevating the customer experience in a supportive, motivating, and sales-oriented environment.
Weekly Schedule:
Monday - Friday: 8am - 5pm
No weekends
Daily Tasks:
- Lead and coach a team of 8–10 call center reps focused on appointment setting, confirmations, and both inbound/outbound calls
- Conduct daily team huddles and bi-weekly 1:1 coaching sessions
- Collaborate with upper management to hit growth and performance targets
- Foster a positive, high-energy, sales-driven team culture
- Streamline processes to improve speed-to-lead and overall efficiency
- Become an expert in our call scripts and ensure consistent use
- Monitor and report on team KPIs and metrics daily
Job Type:
Full-time
Pay Range:
$55,000.00 - $65,000.00 per year (Base salary is negotiable and there will be opportunities to gain supplemental commission. This will be further explained during the interview process.)
Supplemental pay types:
Commission Pay
Requirements
Management: 5 years (Preferred)
Call center: 2 years (Preferred)
Work Location: In person
Excellent communication skills
Previous management experience
Previous call center or sales experience
Benefits
401(k) matching
Dental insurance
Employee discount
Health insurance
Vision Insurance
Health Savings Account option
Paid time off
Vision insurance
Salary : $55,000 - $65,000
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