Inside Sales/Customer Service Rep

Inside Sales/ Customer Service Representative Job Posting

Job Title: Inside Sales/ Customer Service Representative

Department: Sales

Reports To: Inside Sales Supervisor

Location: Peachtree City, Ga (In person)

Job Type: Full Time

Work Schedule: Monday-Friday 8am- 5pm 

Company Overview

Integrity Fusion Products is the manufacturer of the IntegriFuse brand of high-density polyethylene – HDPE – fittings and equipment which are sold solely through our distribution partners. We are eager to be your one stop source for HDPE fittings by offering innovative solutions, industry exclusive options, a large product offering, and a customer service experience that is second to none.

When Integrity Fusion Products was founded in 2006, the company name was very intentional in both name and a philosophy for doing business. Our goal is that each of our employees acts with integrity in both their work and personal lives. In addition, the HDPE pipe fittings we manufacture are produced with integrity and are among the best in the industry. By selecting the highest quality resin available in the market, and utilizing the most modern and innovative production practices, we can proudly say that we are “INTEGRITY”.

Job Summary

Motivated and well-spoken team member with a keen attention to detail. The Inside Sales Representative will be responsible for communicating with customers, understanding their needs, being informed on company products, and ensuring a smooth sales process. 

To be successful as an Inside Sales Representative you should be able to build rapport and exceed customer expectations. A top Inside Sales Representative should also be very engaging and a good listener.

Key Responsibilities

• Communicating with customers on inbound and outbound calls as well as email
• Understanding customers' needs and identifying sales opportunities with new and existing customers
• Proactively addressing customer questions, issues, and concerns 
• Keeping up with product details, service information, competitors, and industry updates
• Maintaining a database of current and potential customers using existing CRM system
• Explaining and demonstrating features of products and services
• Accurately entering sales orders and quotes quickly in order to meet individual and team goals
• Upselling products and services that meet the customer’s needs
• Collaborating with other departments to serve the customer
• Contribute to department and company improvements

Qualifications 

• Previous experience in an outbound call center or a related sales position preferred.
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.

Working Conditions

This position operates in a manufacturing facility where employees are exposed to various environmental factors, including but not limited to noise, dust, odors, and temperature fluctuations. The role may require standing, walking, bending, and lifting for extended periods. Personal protective equipment (PPE) is provided and required in designated areas. The company prioritizes employee safety and maintains strict adherence to safety protocols and procedures. While every effort is made to ensure a safe and healthy work environment, employees must remain vigilant and follow all safety guidelines to prevent accidents and injuries.

Equal Opportunity Employer

Integrity Fusion is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from discrimination and harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, compensation, and other terms and conditions of employment.

Integrity Fusion is committed to complying with all applicable federal, state, and local laws regarding equal employment opportunity and affirmative action. We encourage qualified individuals from all backgrounds to apply for employment opportunities within our organization and will make reasonable accommodations for qualified individuals with disabilities as required by law.