What are the responsibilities and job description for the Enterprise Account Planner position at Integrity Express Logistics?
We are looking for a highly organized and detail-oriented Enterprise Account Scheduler to support our Enterprise Accounts team. In this role, you will be responsible for managing appointments, coordinating shipments, and providing excellent communication across carriers, customers, and internal teams. You’ll play a critical part in ensuring our operations run smoothly each day while delivering exceptional customer service in a dynamic, fast-paced environment. This position will report to the Enterprise Account Manager.
Responsibilities
US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
Responsibilities
- Build loads and schedule pickup/delivery appointments in alignment with customer requirements
- Communicate shipment updates and issues to customers and carriers clearly and professionally
- Adjust previously scheduled appointments as needed due to changes or disruptions
- Support the billing process and assist with documentation when necessary
- Handle email correspondence and phone communication with accuracy and professionalism
- Assist with various account management duties and perform ad hoc administrative tasks as assigned
- Contribute to a positive customer experience by providing award-winning service and timely updates
- High school diploma or equivalent required
- Demonstrates strong personal drive; independently motivated to meet goals and deadlines
- Known for dependability and reliability; consistently delivers high-quality work
- Strong organizational skills and the ability to multitask effectively
- Excellent communication and interpersonal skills
- High attention to detail with problem-solving ability
- Ability to thrive in a fast-paced, high-volume environment
- Proficiency in Microsoft Office, especially Outlook and Excel
- Previous experience in scheduling, administration, logistics, or account coordination
- Experience in logistics, freight, or supply chain environments
- Familiarity with scheduling or load-building software
US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.