What are the responsibilities and job description for the Customer Service Representative position at Integrit Cleaning & Organizing Service?
Job Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, managing inquiries, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, be proficient in computer and data entry tasks, and have a strong commitment to customer satisfaction.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist clients with product information, order processing, and issue resolution.
- Conduct outbound calling to follow up on customer interactions or promote services.
- Manage data entry tasks accurately within our CRM and other software platforms.
- Handle cash transactions when necessary with integrity and accuracy.
- Maintain detailed records of customer interactions and transactions for quality assurance.
- Provide support for client services by addressing concerns and offering solutions.
- Utilize Microsoft Office tools to prepare reports or correspondence as needed.
- Demonstrate excellent phone etiquette and communication skills during all interactions. Be friendly and empathetic.
Requirements
- Proven experience in customer support, or client services preferred.
- Strong communication skills with the ability to handle multiple channels of contact effectively.
- Bilingual or multilingual abilities are a plus for serving diverse customers.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
- Ability to perform data entry accurately with good typing speed (minimum required).
- Experience with outbound calling and sales is advantageous.
- Excellent analysis skills to assess customer needs and provide appropriate solutions.
- Strong interpersonal skills with a focus on customer satisfaction and professionalism.
- Ability to work well under pressure in a fast-paced environment. This position offers an engaging work environment where your communication skills can shine while supporting our valued clients through various channels of interaction.
- Scheduling of customers, events, appointments.
- Calendar management.
- Assist in other areas or cross cover other office duties when needed.
Job Type: Part-time
Pay: $15.00 - $25.87 per hour
Expected hours: No less than 20 per week
Work Location: In person
Salary : $15 - $26