Help Desk Specialist

Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title: Help Desk Specialist (Full Time)

Job Description

We are seeking a Help Desk Specialist to handle end-user support and issue resolution under the supervision of IT leadership. In addition to direct end-user support, this role will assist with printer maintenance, user hardware and software provisioning, and user onboarding and offboarding. The Help Desk Specialist role is a forward-facing role that requires exceptional communication skills, a strong customer-focused attitude and an understanding of software and basic security concepts. The successful candidate will spend most of their time addressing end-user issues and doing simple system administration activities. While uncommon, this role may need to be occasionally on call for security and critical after-hours support issues. This position reports directly to the Vice President of Information Technology in our Glastonbury, CT home office.

Responsibilities and Competencies:

Technical Responsibilities

·        Provide technical support and issue resolution to end users in a Microsoft Windows environment

·        Assist with hardware purchasing, provisioning, reclamation, and decommissioning

·        Participate in employee onboarding and offboarding processes

·        Support basic system administration tasks

·        Configure, maintain, and support company-owned printers

·        Assist with patching of servers and workstations

·        Contribute to software and server license management

General Responsibilities

·        Proactively develop and enhance skills relevant to the role

·        Educate end users on security best practices and proper technology usage

·        Respond to business requests professionally and with an appropriate sense of urgency

·        Perform other duties as assigned based on evolving business needs

Qualifications and Skills

·        3–5 years of practical work or internship experience in user-facing IT support roles

·        Knowledge of software, security, and wireless connectivity concepts

·        Familiarity with the Microsoft Windows computing ecosystem

·        Strong logical thinking and problem-solving abilities

·        Ability to multitask and meet deadlines

·        Highly customer-focused attitude with a commitment to fully resolving issues

Location

·        The Help Desk Specialist will be based out of our Glastonbury, CT office.

Benefits

As leaders in the healthcare industry, we’re passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being

·        Medical, dental, and vision insurance

·        Employee Assistance Program (EAP)

Financial Rewards

·        Competitive salary

·        Incentive bonus plan

·        401(k) with company match

·        Group life insurance

·        Short and long-term disability

income protection

·        Healthcare Savings Account

Education Support

·        Education financial assistance

Time Off

·        Universal paid time off

·        Company holidays

Culture

·        Charitable giving opportunities

·        Team-building events

·        Employee recognition

Company Information

Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most. 

Please visit our website at www.integrisgrp.com for more information.

Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.