Customer Service Representative

Job description:

Job Title: Workflow Coordinator (Customer Service Representative

Job Type: Full-time

Location: Charlotte, NC

Reports To: Operations Lead

Role Summary:

This position manages and clarifies PowerPoint projects by communicating between clients and the team’s production associates.

Responsibilities & Duties:

• Monitor client e-mail inboxes for incoming projects and set up projects in a workflow management tool. Answer phones and respond to client e-mail utilizing professional and concise communication.
• Manage and prioritize projects to meet deadlines.
• Assist other Associates with questions and troubleshooting projects.
• Hand-off or receive projects from other WFCs.
• Review work to ensure quality and process standards and customer expectations have all been met.
• Check work schedules to ensure all Associates have arrived for their shifts or departed according to the hours scheduled.
• Notify management about any need for additional resources or other assistance based on current project workload.
• Re-assign project workload as needed.
• Alert management or lead Associate regarding any project quality problems.
• Update management and team on project status throughout work schedule.
• Assist with project production as needed.
• Understand and maintain International Security Organization (ISO) certification through Integreon-mandated training and practices.
• Other duties as assigned.

Required Skills & Abilities:

• Must be able to demonstrate expert-level skill in using Microsoft Office Suite 2010
• Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
• Must multi-task and oversee multiple projects at any given time.
• Demonstrate the ability to perform accurately under time pressures and constraints.
• Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
• Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.
• Demonstrate the ability to be a problem solver who is able to work independently.

Education & Experience

• High School Diploma or Equivalent
• 2 years in Microsoft Office
• 3 Years Customer Service

Employee Status: Full-Time; Non-Exempt

Benefits: Health, vision, dental, 401k, PTO and tuition discount

Company Information

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

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Visit us at www.integreon.com