Dual Care Coordinator

Full-Time | Hybrid (Remote & Field-Based)

Position Overview

At Integrative Health Care Services of Indiana, our mission is to improve the quality of life for seniors and individuals with disabilities by providing compassionate, coordinated, and person-centered care.

The Dual Care Coordinator serves as an advocate, educator, and trusted partner for clients by coordinating services, removing barriers to care, and promoting positive health outcomes. This position works collaboratively with clients, families, healthcare providers, and community partners to ensure individuals receive the resources and support needed to safely and successfully remain in their homes and communities.

Success in this role requires compassion, accountability, excellent communication, strong critical thinking skills, and the ability to build trusting relationships while managing a diverse caseload in a fast-paced environment.

Key Responsibilities

The Dual Care Coordinator is responsible for:

• Developing, implementing, and monitoring individualized care plans based on each client's unique needs and goals.
• Conducting monthly face-to-face visits with assigned clients and completing timely, accurate documentation.
• Assessing client needs, identifying barriers to care, and coordinating appropriate interventions.
• Collaborating with physicians, healthcare providers, caregivers, community agencies, and internal team members to ensure continuity of care.
• Scheduling and coordinating appointments, referrals, and services as needed.
• Educating clients and families regarding available resources, healthcare services, and care plan goals.
• Monitoring client progress and adjusting care plans as appropriate.
• Maintaining accurate and complete client documentation in accordance with company policies and regulatory requirements.
• Advocating for clients while promoting independence, dignity, and informed decision-making.
• Maintaining confidentiality and complying with HIPAA and all applicable federal and state regulations.
• Performing additional duties as assigned to support departmental and organizational objectives.

Core Competencies

Successful employees in this role consistently demonstrate:

Compassion & Empathy

Builds trusting relationships by treating clients and families with dignity, respect, patience, and understanding.

Client Advocacy

Identifies client needs, removes barriers to care, and works proactively to ensure access to appropriate services and resources.

Communication

Communicates clearly, professionally, and effectively with clients, families, healthcare providers, community partners, and internal team members.

Critical Thinking & Problem Solving

Assesses complex situations, prioritizes client needs, and develops practical solutions to improve outcomes.

Organization & Time Management

Successfully manages multiple clients, schedules, documentation requirements, and deadlines while maintaining quality service.

Accountability

Demonstrates reliability, follows through on commitments, and takes ownership of assigned responsibilities.

Collaboration

Works effectively across interdisciplinary teams to achieve positive client outcomes.

Adaptability

Responds professionally to changing client needs, evolving healthcare requirements, and organizational priorities.

Professionalism

Maintains ethical standards, confidentiality, professional boundaries, and a positive representation of IHCS in every interaction.

Performance Expectations

Successful Dual Care Coordinators consistently:

• Build positive, professional relationships with clients and their support systems.
• Complete required client visits and documentation accurately and within established timeframes.
• Effectively manage assigned caseloads while maintaining responsiveness to client needs.
• Communicate proactively with internal teams and external providers.
• Demonstrate sound judgment and timely follow-up when addressing client concerns.
• Maintain compliance with company policies, HIPAA regulations, and applicable program requirements.
• Contribute to a collaborative, respectful, and solution-focused team environment.

Minimum Qualifications

• Valid driver's license with reliable transportation and current automobile insurance required.
• Ability to travel regularly throughout an assigned service region within Indiana.
• Experience working with seniors, individuals with disabilities, or other vulnerable populations preferred.
• Experience in care coordination, case management, healthcare, social services, or a related field preferred.
• Bilingual in English and Spanish preferred to better serve our diverse client base.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Comfortable using computers, electronic documentation systems, Microsoft Office, and other technology required to perform job duties.
• Ability to work independently while effectively managing priorities in a hybrid work environment.
• REQUIRED - Must be located in Fort Wayne, Indiana or surrounding area. This position requires client facing visits across the Fort Wayne, Region.

Why This Role Matters

Every interaction a Dual Care Coordinator has can make a meaningful difference in someone's life.

By helping clients navigate healthcare services, access community resources, and overcome barriers to care, this position plays an essential role in improving health outcomes, supporting independence, and enhancing quality of life for the individuals and families we serve.

The relationships built through this role reflect IHCS's commitment to compassionate, coordinated, and person-centered care.

Work Environment

This is a full-time hybrid position consisting of remote work and field-based responsibilities. Dual Care Coordinators are expected to travel throughout their assigned region in Indiana to conduct client visits, coordinate services, and maintain community partnerships.

Integrative Health Care Services of Indiana is committed to providing equal employment opportunities and fostering a professional, respectful, and collaborative workplace. The Company reserves the right to modify or assign additional duties as business needs require.