Spa Director

Lead our team. Elevate the guest experience. Help shape our next chapter.

Integration Spa is an independently owned wellness and med spa offering therapeutic massage, advanced skincare, infrared sauna, and physician-performed injectable treatments.

As we expand our wellness and medical aesthetics offerings, we are seeking a hands-on Spa Director to strengthen our team culture, uphold service standards, and improve business performance.

This opportunity is ideal for someone who genuinely enjoys coaching and developing others, takes pride in the details, and is motivated to turn clear expectations into measurable results.

Core Responsibilities

Team Leadership & Accountability

• Set clear expectations for conduct, attendance, documentation, guest communication, and completion of assigned work.
• Manage employee scheduling, shift coverage, onboarding, operational training, performance evaluations, and corrective action in accordance with company policies and labor budgets.
• Reinforce a professional culture through respectful feedback, recognition of strong performance, and consistent application of standards across the team.

Guest Experience & Revenue Growth

• Oversee accurate booking, guest preparation, service handoffs, checkout, and guest follow-up.
• Coach employees to recommend appropriate services, retail products, memberships, treatment series, and rebooking based on guest needs.
• Resolve guest concerns professionally and use feedback to improve service.

Daily Operations & Quality Control

• Ensure opening and closing procedures, daily priorities, task completion, treatment-room readiness, and spa presentation is to standard daily.
• Audit established workflows, address recurring errors, and verify that corrective changes are sustained.
• Oversee nonclinical medical aesthetics workflows, including physician-approved booking, intake, completion of consent documents, guest handoffs, and follow-up.

What You Own

• Team accountability: Employees understand expectations, receive timely feedback, and complete required work consistently.
• Operational reliability: Schedules, guest information, room readiness, and daily procedures are accurate and dependable.
• Guest loyalty: Guests receive professional, coordinated service and clear next steps that support return visits.
• Business improvement: Coaching and operational changes contribute to stronger utilization, appropriate sales, and efficient staffing.

How Success Is Measured

• Guest loyalty: Rebooking rate, guest retention, and guest feedback.
• Revenue performance: Service and retail revenue, membership enrollments, and treatment-series sales.
• Operational quality: Scheduling accuracy, completion of required documentation and tasks, and repeat operational errors.
• Leadership execution: Completion of coaching follow-ups, corrective actions, and timely management reporting.

Your First 90 Days

• First 30 days: Learn the team, services, systems, and standards. Establish performance baselines and identify immediate priorities.
• By 60 days: Establish consistent coaching, quality checks, and performance tracking, with clear ownership of corrective actions.
• By 90 days: Demonstrate measurable improvement in accountability, operational consistency, guest experience, and business performance while leading daily spa operations with warmth, clarity, and consistency.

What You Bring

• Leadership experience: Experience managing a service-based team, with responsibility for coaching, accountability, scheduling, and daily operations. Spa, med spa, salon, wellness, or hospitality experience is preferred.
• Business judgment: Comfort using performance reports, sales metrics, and labor budgets to guide decisions.
• Guest-service expertise: The ability to resolve concerns and coach a team in personalized service and needs-based recommendations.
• Operational discipline: Strong organization, reliable follow-through, and confidence using booking and business-management systems.
• Professional maturity: Emotional intelligence, discretion, and the ability to address difficult issues fairly and directly.

Compensation & Benefits

• Base Salary: $50,000–$60,000 annually, based on relevant leadership experience, demonstrated results, and qualifications.
• Performance Incentives: Opportunity to earn additional compensation based on established team, operational, and business performance goals.
• Benefits: Paid time off, employee discounts, and scheduling flexibility based on business needs.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• Are you available for a schedule that includes some evenings and weekends?
• Do you have at least 2 years of experience directly managing employees, including coaching and performance accountability?

Work Location: In person

Salary : $50,000 - $60,000