What are the responsibilities and job description for the Call Center Bilingual Customer Service Rep position at Integration International Inc?
Company Description
Integration International Inc. is an IT Solutions and Professional Services Company globally HQ in Parsippany, NJ. We offer Application Services, Infrastructure Services and Staff Augmentation Services to Fortune 1000 companies across North America. Our direct Clients are leading names in Banking, Finance, Manufacturing, Publishing, Life Sciences, Technology and Services industry verticals. Please visit us at www.i3intl.com for more info.
Job Description
Job Title: Call Center Bilingual Customer Service Rep
Location: Mercerville, NJ 08619
Duration: 6 Months (Possibility of extension)
JOB DESCRIPTION :
- Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
- Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems
- Requests information from customers to determine their needs, or purpose of visit
- Verifies the completeness and accuracy of information on forms and applications
- Conducts information searches in electronic or manual file systems
- Ability to read, writes, speak, understand, or communicate in English and Spanish sufficiently to perform the duties of this position.
- 3 years of customer service experience on the resume. Must be recent.
- HS or higher
- Bilingual English/Spanish Required
Additional Information
Thanks & Regards,
Sophia Chawhan
Resource Deployment Executive
Integration International Inc.
Direct#-973-975-0640
.