What are the responsibilities and job description for the Client Experience Intern position at INTEGRATION APPLIANCE, INC.?
Location – hybrid: Charlotte, NC Reporting to the Sr. Program Managers, Client Experience, the Client Experience Intern will be responsible for working on cross-department projects that focus on client engagement initiatives. An ideal candidate will build strong relationships with internal stakeholders to proactively support efforts that unify the client experience across departments and apply strong problem-solving skills to deliver effective solutions. What you’ll do: Coordinate with marketing on creation and design for client event materials Participate in client event wrap up and brainstorming for future events Report on event attendees’ engagement with post-event materials Assist in moderating DealCloud Community, including but not limited to reporting on items that need attention or follow up Report and review analytics on DealCloud Community usage, and recommend actions to help increase engagement Work alongside R&D Ops to report and analyze usage data, then identify Pendo guides that will help to increase usage Analyze existing usage data and identify targeted Pendo guides for different segments of clients Continue to edit and advance the CX department SharePoint site Other duties as assigned What you will need: Currently a Junior or Senior pursuing your Bachelor’s degree Interest in strategy, consulting, CX, and CSAT within a SaaS company Able to comfortably dive into any area of the business or product, understand business needs, and facilitate decisions based on changing priorities Interest in business process optimization, change management, and client relationship management Analytical/quantitative skills and process-oriented mindset Excellent written and verbal communications skills What to Expect: Our Summer 2026 Internship Program begins June 1, 2026, and is projected to end August 7, 2026. Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership. Our internship is hybrid, and interns will be expected in the office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities. Please visit Intapp Summer Internship to hear from our former interns about their internship experiences and check out Working at Intapp to learn more about what we value and why Intapp is a wonderful place to start your career! Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers. Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact — from 25% more pitch opportunities to 55% faster client onboarding — turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.
