Customer Service Representative DME Experience

Customer Service Specialist (CSR) with DME & Brightree Experience

Starting at $20.00 per hour based on experience

Must have Brightree experience to be considered. Must have DME experience to be considered. Experience in Call Center environment with high call volume is a plus.

Integrated Respiratory Solutions is a clinical, healthcare company based in Carol Stream, Illinois. We focus on uncompromised patient care and top-level clinical management services. Integrated offers specialty value programs in Disease Management, Specialty High-Acuity Respiratory, Sleep Health, SNF Centers of Excellence, and Virtual Respiratory,

Main responsibilities will be in our CAROL STREAM IL office, greeting patients scheduled for office visits and walk-ins; MUST be proficient in Outlook and Brightree task management; basic understanding DME order workflow.

This position is full time, Monday thru Friday on-site, 8:00am to 5pm, 1 hour lunch. This role also participates in weekend on-call rotations.

Main Job Tasks and Responsibilities

• Greet and assist patients in office with appointments, set-ups
• Answer inbound phone calls from customers.
• Brightree experience is a must
• Receive & manage referrals from multiple platforms (ie: Parachute, electronic fax, etc.)
• Insurance Verifications & Same/similar checks
• Data entry
• Required to learn multiple insurance guidelines and specific Durable Medical Equipment (DME) requirements for various payors.
• Close communication with facilities, physician offices, patients, and insurance companies to process billing for durable medical equipment provided.
• Request documentation from referrals via phone and/or fax.
• Ability to provide a calm and caring approach to each patient and customer, especially during times of high-volume calls and client issues.
• Processes transactions in a timely manner.
• Prioritize orders to review based on set guidelines from supervisor.
• The position has no supervisory responsibilities.
• Other tasks and responsibilities as assigned.

Work Environment:

• This job operates in a professional office environment. This job routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, shredders, and fax machines.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School diploma required, college coursework a plus.
• Knowledge of DME/HME process
• Experience with Brightree software a must
• Strong communication skills, ability to multi-task and conduct multiple levels of service to clients from basic to in-depth while maintaining task completion and timely deadlines.
• Computer literate and proficient in using MS office programs.
• Healthcare customer service experience preferred.

Key Competencies

• Passionate about customer service
• Strong problem-solving skills
• Excellent oral communication skills on the telephone
• Excellent written, business-oriented, communication skills via email.
• Reading comprehension and critical thinking skills
• Organizational skills
• Self-motivated, Independent worker, but with abilities to work well in a team.

Compensation and Benefits

• Competitive hourly wage based on experience and qualifications.
• Blue Cross / Blue Shield Medical.
• Dental & Vision Insurance.
• Vacation & Sick Time.
• 401K Retirement Plan.
• Short Term Disability, Long Term Disability.
• Life Insurance.

Physical Requirements

• The employee is required to have close visual acuity to perform an activity such as: reviewing documents or spreadsheets; transcribing; viewing a computer terminal; and extensive typing and reading.
• Must be able to sit for up to 8 hours a day, with breaks.
• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force constantly, to move objects.'

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20