What are the responsibilities and job description for the ServiceNow Developer position at Integrated Resources, Inc.?
Job Title: ServiceNow Developer
Location: Richmond VA (Hybrid – 3 days/week)
Duration: 1 year Contract with possible extension
Job Description:
The Client is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.
Responsibilities Include:
- Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
- Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies
- Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
- Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
- Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
- Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
- Troubleshoot complex platform, integration, data, and performance issues
- Apply development standards, security controls, automated testing, code review, source control, and release-management practices
- Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities.
Skill Matrix:
Skill
Required
Amount of Experience
Experience
ServiceNow development and configuration
Required
4
Years
JavaScript and ServiceNow client-side and server-side scripting
Required
3
Years
API integration design, security, and troubleshooting
Required
2
Years
REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring
Required
2
Years
ServiceNow ITSM processes and modules
Required
2
Years
Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing
Required
2
Years
ServiceNow data models, tables, reference relationships, and CMDB
Required
2
Years
User-centered solution design, accessibility, security, and maintainability
Required
2
Years
Testing, code review, source control, and release-management practices
Required
2
Years
Analytical, troubleshooting, documentation, and communication skills
Required
3
Years
Collaboration with technical and non-technical stakeholders
Required
3
Years
Employee Center, Service Portal, UI Builder, and configurable workspaces
Required
2
Years
ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search
Required
2
Years
Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification
Required
2
Years
Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine
Desired
2
Years
Automated deployment pipelines, Agile delivery, and DevOps practices
Desired
2
Years