What are the responsibilities and job description for the Patient Support Specialist position at Integrated Resources, Inc ( IRI )?
Job Description:
Essential Duties and Responsibilities
- Respond to inbound and outbound calls related to patient access to care and reimbursement support.
- Assist patients, physicians, and pharmacies with copay assistance program support.
- Deliver a high-touch “white glove” customer service experience throughout the patient journey.
- Provide program information, eligibility support, reimbursement assistance, and issue resolution.
- Escalate complex issues to Program Management, IT, or Patient Support teams as needed.
- Process claims and support call center operations based on business needs.
- Maintain professionalism, empathy, and excellent communication with patients and healthcare providers.
Minimum Requirements
- High School Diploma or GED required.
- Minimum 1 year of healthcare, patient support, case management, or call center experience preferred.
- Strong communication and customer service skills.
- Ability to multitask in a high-volume environment.
- Strong attention to detail and problem-solving skills.
- Ability to adapt to changing situations and priorities.
Preferred Qualifications
- Experience with pharmacy benefits, healthcare insurance, or medical billing.
- Experience in high-volume contact center environments.
- Bilingual English/Spanish preferred.
- Experience with third-party systems such as SelectRx, Pro-Care, or FSV.
- Experience with call center software such as Five9 or In-Contact.
Critical Skills Needed
- Patient support and customer empathy
- Call center support
- Healthcare communication
- Case management
- Reimbursement assistance
- Problem-solving
- Emotional intelligence
Technical Skills
- Five9
- In-Contact
- Microsoft Office
- Third-party healthcare systems
- Claims processing systems
Education
- High School Diploma or GED required
Salary : $19